Order Management Specialist
7 hours ago
Join our team at Arrow Electronics, Inc. as an Order Management Associate and play a crucial role in ensuring seamless order fulfillment for our customers.
Key Responsibilities:- Monitor order status and resolve obstacles that prevent customers from receiving orders on time
- Communicate order issues to customers, offer them possible solutions, and execute their decision/change requests
- Troubleshoot order/system issues and assist in identifying and correcting their root cause
- Cooperate with our warehouses and suppliers to ensure on-time delivery and provide them with essential information for shipping
- Handle payment issues with credit card, PayPal, wire, and work with Finance to initiate credit line setup
- Liaise between Trade Compliance and customers to complete required documents
- Support our internal/international teams with order status requests
- Identify process improvement opportunities and work with internal and external stakeholders to implement improvements
- Bachelor's degree or equivalent experience
- 1-2 years of order management/operations experience, ideally within the electronics industry
- Negotiation-level English language skills, both orally and in writing
- Good customer service skills, willing, and helpful attitude
- Detail-oriented with good analytical skills
- Ability to communicate at all levels and work in a team environment
- Ability to work independently on multiple tasks, with prioritization and escalation skills
- Flexibility and ability to adjust in a fast-moving and international environment
- Competitive salary package with Cafeteria system
- Hybrid work with 2 remote days
- Well-planned work schedules, free weekends, and holidays
- Secure corporate background
- Opportunity for professional and personal development in a complex system
Arrow Electronics, Inc. is an equal opportunity employer and is committed to creating a diverse working environment by providing equal employment opportunity for all qualified persons.
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