Customer Service Expert with German Language Proficiency
2 days ago
We are seeking a dedicated and customer-oriented individual to join our team as a German Speaking Customer Service Representative. This role offers the chance to work in a dynamic environment, utilizing your language skills and problem-solving abilities to deliver exceptional customer experiences.
About the Role- Provide top-notch customer service via multiple channels (internet, phone, fax, email) to key accounts and retail sites
- Utilize deep knowledge of key accounts to handle escalations and resolve issues efficiently
- Collaborate with internal stakeholders to ensure seamless order processing, delivery, and fulfillment
- Support global activities by triaging, resolving, or forwarding inquiries, while building strong relationships with customers and colleagues
- Fluent English and B2 proficiency in German
- University degree and relevant customer service experience an advantage
- Excellent communication, problem-solving, and relationship-building skills
- Competitive annual salary (approximately €45,000 - €55,000 depending on experience)
- Cafeteria benefits package including health insurance, laptop, mobile phone, and more
- Ongoing training and development opportunities to enhance skills and career growth
- A family-friendly workplace with extended parental leave and mother-baby room facilities
Please submit your application via our online portal. If you have any questions, feel free to reach out to us.
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