Service Desk Analyst with Polish

3 days ago

Budapest, Budapest, Hungary Wibit Consulting & Services (WibitCS) Full time 432,000 - 720,000 per year

Join a leading Outsourcing & BPO consultancy in Budapest as a Polish-speaking Service Desk Analyst

In this role, you'll be the first line of IT support, assisting users via phone, chat, and email while ensuring smooth operations across systems and platforms. This is a great opportunity to grow your IT career in an international, fast-paced environment

Location: Budapest, Hungary

Employment Type: Full-time (Onsite)

Industry: Outsourcing / BPO / IT Services

Languages: Polish (C1) + English (B2 or higher)

Compensation: Competitive base salary + relocation support

Your Responsibilities

Be the first point of contact for IT-related issues via phone, chat, email, and self-service portal

Log, track, and resolve incidents and service requests using ITSM tools

Ensure timely resolution of issues within SLA targets

Coordinate with internal teams and resolver groups for escalations

Communicate updates clearly and maintain user satisfaction

Manage multiple tasks and priorities efficiently

Adhere to company policies, procedures, and quality standards

Participate in process improvement and contribute to service excellence

Your Profile

Native/fluent Polish speaker (C1) + good command of English (B2+)

‍ 1–3 years of experience in IT Service Desk / Application / Technical Support (L1–L2)

Bachelor's in IT, Computer Science, or equivalent experience

Familiarity with ITSM tools (ServiceNow, BMC Remedy, HPSM, etc.)

Understanding of SDLC, operating systems, and database basics

Experience with SAP or enterprise application support

ITIL Foundation or equivalent certification (MCSE is a plus)

Strong communication and problem-solving skills

Customer-focused, organized, and adaptable in a dynamic environment

What's in It for You

Comprehensive medical coverage

Relocation support (flight & accommodation provided)

Access to 5,000+ free courses and certifications in advanced technologies

Attractive salary and allowances based on experience

4 weeks of paid vacation per year

Dynamic and inclusive work culture with wellness activities and team events

PolishJobs #ServiceDeskAnalyst #ITSupport #BPO #BudapestJobs #TechCareers #Relocation #ITJobs #PolishSpeaker #CareerInEurope

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