Polish-speaking Service Desk Technician

3 days ago

Budapest, Budapest, Hungary CBT Full time 30,000 - 60,000 per year


Job Title: Polish-speaking Service Desk Technician (On-site/Hybrid in Budapest, Hungary)

Location: Budapest, Hungary (On-site/Hybrid)

Job Type: Full-time

Salary: Competitive salary + benefits

About Us:
We are a leading global technology company focused on providing cutting-edge IT services and solutions. We are currently looking for a Polish-speaking Service Desk Technician to join our team in Budapest. If you are passionate about technology, troubleshooting, and providing exceptional customer service, this is a great opportunity for you to make an impact while supporting users and clients with their IT-related needs.

Key Responsibilities:

  • Offer technical support to Polish-speaking users via phone, email, and chat, ensuring efficient resolution of technical issues.
  • Troubleshoot and resolve hardware, software, and network issues to minimize disruption and ensure smooth operations.
  • Log and track all service desk tickets, ensuring accurate documentation of issues and resolutions.
  • Escalate unresolved or complex issues to specialized support teams and follow up to ensure timely resolution.
  • Provide guidance to users on IT systems and applications, ensuring they have the tools and knowledge to solve basic technical problems independently.
  • Collaborate with other IT teams to identify recurring issues, suggest improvements, and contribute to long-term solutions.
  • Maintain a high level of user satisfaction through clear communication, timely responses, and proactive issue resolution.
  • Stay current with industry trends, new technologies, and company updates to ensure accurate and up-to-date support.
  • Ensure all service desk activities align with IT policies and best practices.

Requirements:

  • Fluent in Polish (both written and spoken); proficiency in English is required.
  • Previous experience in a service desk, helpdesk, or IT support role is highly desirable.
  • Strong technical knowledge of IT hardware, software, and networking systems.
  • Excellent troubleshooting skills with the ability to diagnose and resolve technical problems quickly and effectively.
  • Ability to communicate technical information clearly and concisely to non-technical users.
  • Strong organizational and multitasking abilities, with a focus on providing efficient support in a fast-paced environment.
  • Experience with service management and ticketing systems is a plus.
  • Customer-focused mindset with a commitment to delivering high-quality service.

Benefits:

  • Competitive salary and comprehensive benefits package.
  • Hybrid work model, offering flexibility to work both on-site and remotely.
  • Health insurance and wellness benefits.
  • Opportunities for career development and technical skill enhancement.
  • A dynamic and collaborative working environment with a global team.
  • Access to training resources to further develop your IT skills.
  • Modern office space located in the heart of Budapest.

How to Apply:
If you're passionate about technology and have a flair for helping others solve technical issues, we encourage you to apply Please send your CV and cover letter to [Insert Email].

We look forward to reviewing your application


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