Information Technology Support Engineer

At Vodafone, we're working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

At Vantage Towers, we're on a mission to power Europe's sustainable digital transformation. As a leading tower company, we're ushering in an era of technology-driven advances to help connect people, businesses, and internet-enabled devices like never before. We combine the scale, stability and quality of our tower network with the agility, optimism and energy of a start-up.

As a young TowerCo, we have already achieved strong results with a continued focus on accelerating growth and a special emphasis put on sustainability. As part of our team, you'll work in a dynamic and multicultural environment that embraces open communication, collaboration and teamwork.

If you're ready to take responsibility and shape the future of telco infrastructure with us, then let's level up in your career and reach the top – together.

Your contribution:

• You are responsible for
  maintenance, monitoring, troubleshooting and support of IT systems
  , e.g. CRM, ERP, Web Portals, Billing systems, Billing gateways, ESBs, API Gateways, Order management, and fulfilment systems
• You perform
  day-to-day L2 support activities such as incident and service request management
  , problem analysis and resolution, configuration changes, health check & housekeeping activity, triaging tickets to suppliers to identify bug fixes and enhancements
• You work on
  minor code product issues and escalate to appropriate teams
  , fault logging tracking and resolution, batch processing, interface management, extend support during release and deployment
• You support the
  Capacity Planning & Hardware Assessment
  and are able to create a technical roadmap for the product
• You
  drive efficiency through process improvement
  to continually improve service and reduce costs
• You
  identify opportunities for automation
  to deliver significant improvements against the operational KPIs

What makes you stand out:

• Must have
  strong experience in IT networks
  , system administration, cloud experience (e.g. AWS, GCP); Experience with reporting frameworks such as Apache Superset is nice to have
• Good understanding of ITIL Service
  with appropriate certifications
• Experience with integration technologies
  such as Apache NiFi, RabbitMQ (or similar)
• Familiarity with
  Flowable
  for workflow automation and also Robotics
  process automation
  skills
• Experience with
  monitoring and logging tools
  (Prometheus, Grafana, ELK/EFK)
• REST API
  Troubleshooting or Development experience
• Scripting knowledge
  like Unix shell and can write and understand basic SQL query

What we offer:

• A
  diverse, multicultural setup
  based on our values - accountability, respect, teamwork, and trust - and the opportunity to shape the organization
• An
  attractive salary package
  : depending on your professional experience and qualification
• Several benefits such as
  bonus, cafeteria, private medical insurance
  and team buildings
• Sport support option
  (AYCM access; Unlimited Fitness&Wellness sportpass)
• Hybrid working
  opportunity

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.