Talent & Culture Services Analyst

Job Description Summary
The Talent & Culture Services Specialist delivers support for GE Aerospace Talent & Culture program administration and processes. Respond to process queries from employees, managers, and HR Partners in a timely and professional manner according to established standards and expectations, and in accordance with established metrics. Provides support with a focus on continuous improvement to improve customer service levels and delivery of efficient processes and services. Ensures quality and process efficiency in support of HR operations, services, and tools.

Job Description
Essential Responsibilities:

• Provides service delivery ticketing support for GE Aerospace global Talent and Culture programs and processes, such as employee survey administration, performance management, and specialty process administration. Ensures performance to established standards and performance metrics. Support includes, but is not limited to, process initiation and administration, queries, transactions, and managing escalations.
• Partners with Talent & Culture Services colleagues to support the design, documentation, implementation, and administration of service delivery solutions to Talent & Culture Services processes and/or enterprise-wide projects and initiatives.
• Partners with functional stakeholders, business leaders, vendors and COEs to deliver standard and efficient services. Develops, follows, and improves Standard Work for Talent & Culture Services processes to ensure highest level of service is maintained.
• Maintains knowledge of industry trends and best practices with a view to educating teams and supporting best practice knowledge base.
• Supports Excel based reporting and other process analysis needs; completes regular analysis of team performance with strong analytic mindset.

Qualifications/Requirements

• Bachelor's degree from an accredited university or college (or a high school diploma / GED with at least 5 years of experience in Human Resources)
• 1+ years of experience in the HR function (can include internships)

• Fluent in English with excellent written and verbal communication skills.

• Note: all work and communication will be in English.

• Work schedule: Support US East Coast work hours (typically M-F 8am – 5pm EST)

• This job may require occasional travel to GE Aerospace locations.

Desired Characteristics

• Previous experience in HR Operations, Talent Development/Management, or Employee Listening preferred. As is a demonstrated interest in talent/performance management/employee engagement.
• Familiarity with Workday, employee listening survey administration, and/or performance management administration a plus.
• Strong customer service focus, with the ability to anticipate customer needs with a high level of responsiveness.
• Experience with case management/ticketing system frameworks for the effective intake and tracking of services.
• Excellent English written and verbal communication skills.
• Familiarity with Microsoft Excel, including VLOOKUP and pivot tables.
• Self-motivated and able to work both independently and as part of a team. Role requires frequent self-management – the successful candidate will be an experienced self-starter and will be expected to manage learning independently from existing/new processes and materials.
• Applies solid judgment ensuring integrity, compliance, and confidentiality. Role includes access to the most sensitive employee data and strict adherence to established data protection policies is required.
• Passion for continuous process improvement and simplification; familiarity with lean principles or tools a plus.
• Strong analytical and problem-solving skills with proven ability to organize and analyze data.
• Demonstrated organizational skills, attention to detail, and accuracy.
• Comfortable delivering against quantitative and qualitative performance metrics.
• Ability to assess quality of information given and ask pertinent questions to stakeholders.

**Additional Information*
*Relocation Assistance Provided:
No