Quality Management Technical Writer

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. 

Where you belong

Global Cloud Infrastructure & Delivery (GCID) develops and delivers services for cloud infrastructure and cloud operations to SAP Lines of Business (LoBs) and through them, to our external customers. GCID governs and delivers all of SAP's cloud infrastructure services across hyperscalers and SAP data centers for the entire portfolio of solutions. Our GCID Quality Management (QM) team is a global team responsible for delivering end-to-end high-quality Root Cause Analyses of Major Incidents across platforms and technology stacks. Utilizing detailed analytics, we drive operational improvements and optimization to support GCID and SAP goals. We serve as an interface between Cloud Infrastructure units, SAP's Cloud Business LoBs, and other delivery units to increase effectiveness and customer satisfaction.

What you'll build

The ideal candidate will have a business and technical background and be open to new challenges and topics. The candidate will have renowned team player skills, strong strategic thinking capabilities, excellent problem-solving skills, and a track record of driving results.

• Internal Root Cause Analysis (IRCA): The central focus of this internship will be on writing comprehensive internal root cause analysis (IRCA) documents for all major cases. This critical responsibility involves thoroughly investigating significant issues, identifying underlying causes, and documenting findings to prevent recurrence and drive process improvements. Your work in this area will be pivotal in enhancing the response to major cases within GCID.
• Customer Root Cause Analysis (CRCA): Another critical deliverable for the team is the Customer RCA, an external-facing document that presents technical findings of cloud incident root cause investigations in a customer-friendly and business language-ready format.
• Learn Global Team Strategy and Operations: Immerse yourself in the intricacies of global team strategy and operations within GCID. Gain a deep understanding of how the team functions on a global scale, contributing to your professional development and broadening your strategic perspective.
• Expand Network and Increase Visibility: Actively engage with colleagues and stakeholders within GCID and the broader Customer Services & Delivery (CS&D) organizations. Proactively seek opportunities to expand your professional network, fostering collaboration, and enhancing your visibility within these key departments.

What you bring

• Passionate about writing user documentation based on technical documentation.
• Highly capable in Microsoft Excel, PowerPoint, Teams, and SharePoint.
• Experience in translating complex information, and/or data for analysis into easily digestible stories.
• Proficient in written and verbal communication skills, with the ability to deliver time-sensitive communications to internal stakeholders.
• Fluent and confident in English skills (oral and written).
• Comfortable working in an environment where you need to ask questions and answers need to be discovered.
• Self-driven with a desire to think creatively and the ability to work independently.
• Demonstrates the ability to work with a sense of urgency in a fast-paced and dynamic environment.
• Willingness to learn.
• Candidates are welcome to apply from a variety of backgrounds.

Preferred:

• Familiarity with cloud-based technologies and enterprise software applications.
• Experience working as a user assistant/technical writer in integrated communications or in a similar role.

Learning & Development Opportunities

• Gain insight into current Cloud Management and strategic topics.
• An experience packed full of opportunities to ensure there is an understanding of technology in a competitive landscape.
• Be part of a global team designing the next generation of Global Cloud Infrastructure & Delivery Quality Assurance processes.
• Challenge your writing skills.
• Gain knowledge of LoBs using cloud services.
• Collaborate with the QM team on special projects as they develop.
• Contribute your own ideas and vision to team projects.

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.  

We win with inclusion
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity,  gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: | Work Area: Information Technology  | Expected Travel: 0 - 10%  | Career Status: Graduate  | Employment Type: Limited Full Time   | Additional Locations: #LI-Hybrid

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