Italian-speaking Customer Service Specialist
2 days ago
Be at the forefront of technological innovation, supporting dealers and partners across Europe in delivering outstanding service If you enjoy solving problems, tackling technical challenges, and working in an international, collaborative environment, apply with your
English CV
and join our partner's team
Tasks
- Provide technical support to dealers via phone, email, and ticketing tools
- Troubleshoot issues, track spare parts, and monitor exceptional shipments
- Escalate complex issues and collaborate with internal teams (warranty, logistics, finance)
- Translate training materials and deliver trainings
- Support in reporting, reconciliation, and periodic settlements
- Ensure cases are resolved and clearly documented
Requirements
- High school diploma
- Fluent or native in English and fluent in Italian
- Strong communication and organizational skills
- A knack for problem-solving and technical thinking
- Basic IT knowledge (MS Office, WLAN, troubleshooting, CRM/ticketing systems)
Advantage
- Previous experience in a BPO and/or Customer Service and/or technical account
Our client offers
- Competitive salary and benefits
- Paid onboarding and continuous learning
- Supportive, multilingual team environment
- Modern office space
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