SAP Technical Services Manager

About the job

About HCLTech

HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We are powered by our people a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving.

Our purpose is to bring together the best of technology and our people to supercharge progress for everyone, everywhere our clients, partners, their stakeholders, communities, and the planet. As a company, we are deeply focused on accelerating our ESG agenda. We are also creating technology-enabled sustainable solutions with and for our clients and partners. We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible, inclusive and beneficial to all our stakeholders in the long term. We have committed to achieving net zero by 2040.

To learn more about how we can supercharge progress for you, visit

Responsibilities:

• Primary contact for the customer regarding technology discussions
• Recognized as the escalation point for technical issues for the ECS customer landscape
• Deep understanding of customer landscape and its interfaces
• Understands the customer business, goals and challenges in order to suggest solutions/innovation
• Advises customers on technical requirements, constraints and support in all sorts of technical situations (incl. IT critical situations) throughout their lifecycle within ECS
• Primary technical point of contact for Client Delivery Manager (CDM)
• Identifies and positions services that deliver value to the customer from the existing ECS portfolio
• TSM will visit customers on-site for special situations (i.e., strategic customer's kick-off meeting; renewal follow up; discovery workshops; etc.)
• Supports customer's Intelligent Enterprise transformation by acting as technical consultant (Ex: S4HANA conversion)
• Works with CDM, PL, Account executive, CAS architects and ECS internal service delivery to derive the long-term account vision and executable service plans
• English, Hungarian AND German language knowledge is required

Tasks:

• Ensure customer satisfaction with technical delivery and support
• Execute on ECS portfolio
• Drive ECS innovation portfolio awareness and its implementation
• Support with incident & service request management as needed
• Coordinate impact and risk assessment for change management of planned activities
• Supports the service plan review with the customer and CDM
• Lead operational meetings with the customer, along with CDM
• Customer specific guidance derived from EWAs, RCAs, Technical Services and Monthly Service Reviews, providing an in-depth review of the generated reports and action items follow up.
• Plan and execute Capacity Management, Landscape Optimization and other value adding services
• Focus on Problem Management to adopt countermeasures, preventing unexpected downtimes
• Hands-on for critical activities
• Identify and position offerings by SAP Enterprise Cloud Services that deliver value to the customer
• Supports customer's Intelligent Enterprise transformation by acting as technical consultant
• Offer comprehensive knowledge on SAP S/4HANA architecture, conversion, migration path, methodology and tools
• Deep experience in technical planning, implementation, coordination, configuration, and integration of SAP solutions
• Understand the SAP high availability or disaster recovery architecture, network, and virtual technologies (load-balancer, virtual machine)
• Experience and knowledge in SAP NetWeaver Administration, migration and upgrades
• Identify top issues, define service plan, and drive implementation of identified action items across customer landscapes
• Understanding of various SAP cloud solutions and integration scenarios of SAP systems with SCP, Ariba, SuccessFactors etc. (good to have)
• Design optimal SAP configuration to maximize system performance and availability

Skill Set:

• Strong SAP Basis & infrastructure experience of minimum 6 to 8 years
• Should have minimum 2 years of hands-on experience on SAP Upgrade projects.
• Should have knowledge on Hyperscalers – Azure, AWS & GCP added advantage.
• Prior experience with SAP RISE Migration would be an added value
• Certification on SAP Upgrade /ZDO method for upgrade would be added advantage
• Required to work during weekends to support cutovers

Why Us?

• We are investing in your growth, offering learning and career development opportunities at every level to help you find your spark.
• We offer a virtual-first work environment, promoting a good work-life balance and real flexibility.
• Our company is extremely diverse with representation of 165 nationalities.
• We offer the opportunity to work with colleagues across the globe.
• We offer comprehensive benefits for all employees.
• We are a certified great place to work and a top employer in 25 countries, offering a positive work environment that values employee recognition and respect.

HCLTech is committed to protecting and securing the privacy and confidentiality of the Personal Data which it collects directly or indirectly from you when applying for a job at HCLTech either directly or through a third-party human resources agency. This notice (the "Notice") outlines and explains how HCL Technologies Limited including its subsidiaries, local employing entities, associates, and affiliated companies [collectively referred to as "HCLTech", "us," "our", or "we"] will process your Personal Data in accordance with applicable privacy legislation(s).

Candidate Data Privacy Notice | HCLTech