Customer Service Data Analyst

3 days ago

Budapest, Budapest, Hungary BYD Europe Full time

About BYD

Our Purpose is to build a zero-emission future that reconnects humanity with nature. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team.

BYD is a leading, high-tech multinational, based in Shenzhen, China. Operates in four core fields of IT, automotive, new energy, and rail transit and employs over 300,000 people worldwide. As a global pioneer in New Energy Solutions BYD is dedicated to building a zero-emission ecosystem.

BYD Europe BV located in Hoofddorp, Netherlands. BYD Europe BV offers a full line of BYD electric vehicles, including all-electric cars, all-electric buses, and all-electric forklift trucks.

About the department:

The BYD After sales Customer Care & Development Department ensures to deliver excellent customer service experiences across all customer touchpoints, optimizes the customer journey and enhances customer experience through digital platforms, call center, roadside assistance services, user app management and marketing content in line with European corporate and consumer protection standards. Focused on ensuring customer satisfaction and loyalty, we are now looking for a KPI Appraisal Specialist for Customer Care Division.

About the role:

This role will be vital in assuring data monitoring & Reports for Customer Care and BYD After Sales Service Department. Data analysts is responsible for producing operation reports of customer service centers, complaint analysis reports and customer satisfaction reports. The analyst should also come up with proposals for optimizing the quality of service provided by the agents.

Key Responsibilities:Core Requirements

Responsible for daily, weekly, monthly, quarterly, and annual data analysis and operational report preparation.

Responsible for Voice of the Customer (VoC) data analysis.

Core Requirements:

  • Bachelor's or Master's degree, with preference for backgrounds in Business, Marketing, Information Technology, or related fields.
  • Excellent communication and interpersonal skills.
  • Ability to manage multiple tasks and projects simultaneously.
  • Strong analytical and problem-solving abilities.
  • Experience in data analysis and dashboard creation is a plus.
  • Knowledge of Net Promoter Score (NPS) measurement is a plus.
  • Proactive, self-motivated, and able to work independently as well as in a team.
  • At least 5 years of relevant work experience, with experience in the automotive industry being a plus.
  • Proficiency in Chinese communication (essential job requirement).
  • Work location: Budapest, Hungary (fixed office location).

What We Offer

  • Competitive salary based on performance and experience.
  • Commuting allowance and meal allowance.
  • Departmental and company-wide team-building activities.
  • Valuable opportunity to participate in Europe's transition to zero-emission transportation and the decarbonization of the economy.

Our mission is to build a zero-emission future that reconnects humanity with nature and creates a world of clean air. We look forward to talents who identify with this mission joining us to make positive impacts in a diverse and dynamic team.

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