Receptionist

7 days ago

Folyami hajóRiver Ship Budapest Hungary Quality River Catering Full time 250,000 - 500,000 per year
Title: Receptionist

Rank: Staff

Department: Hotel Management

Main function: To deal with all passengers requests
To assist the pursers office back of the house
To handle all money exchange for the passengers To handle all passenger complains and requests To assist with check -in and out procedures

Reports to: Front Desk Manager, Hotel Manager

Cabin: Shared

1. PROFILE

    Must have refined skills in public relations, which demands a very good command of the English and German language
    At least four years' experience in the hotel industry in both practical and management and administration positions
 Must  have  Typing  skills,  Computer  knowledge of  Windows  XP,  Word,  Excel,  MS  Outlook.
Additional:  Fidelio  Cruise  (or  similar  Ship  Management  System)  Experience  of  Desk  top publishing would be a plus.
 Must have the ability to communicate with all levels of personnel and passengers
 Must have reasonable experience of administration work
    Should be a self-starter, reliable, able to work unsupervised, work to tight deadlines and above all to show flexibility to work in each department.

2. AREAS OF RESPONSIBILITY

 Reception
 Front Desk Office

3. POSITIONS DEMANDING CLOSE LIAISON

 Front Desk Manager All administrational matters regarding passengers
 Hotel Manager All hotel administrational matters and secretarial work

4. SPECIFIC DUTIES AND ACTIVITIES:

    Be friendly to passengers and crew as well as focused on your work, this will result in good teamwork with best achievements in guest satisfaction.
 Checking in and out of passengers
 Responsible for all inquiries of passengers
 Information Centre for telephone inquiries
 Dealing with the money exchange office
 Assistance in the terminal if required on embarkation
 Collect passports on embarkation
 Authorize and register credit cards on embarkation
 General help and guide to passengers on embarkation
 AVO / Repair / Maintenance requests
 Reception Log Book
 Typing of meeting minutes if required
 Printing and preparation of passenger financial statements
 Collection / Handout of passports
 Checking out of passengers on disembarkation
 Taking payments from passengers on disembarkation
 Hand out passports on disembarkation
 Guide passengers on disembarkation
 Close accounts / balance cash flow on disembarkation
    To be aware and follow security/fire/safety procedures according to the Ship's rules and regulations.

5. PASSENGER SERVICE

To be in uniform at all times in public areas, wearing your name tags and to act in a professional, responsible manner.

6. UNIFORM TO BRING ON BOARD

Male Female
Black Trousers Black Skirt
Black Closed Toe Shoes Black Closed Toe Shoes
Black Socks Natural Tights
Black Belt Black Belt
 

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