Customer Account Specialist

5 days ago

Budapest, Budapest, Hungary Partner in Pet Food (PPF) Full time

Partner in Pet Food (PPF) is an innovative, leading European pet food producer, supplying over 600 customers, including major grocery retailers, supermarkets, specialized pet shops in the 40 markets in which it operates.

PPF is the second largest producer of Retailer Brand wet and dry pet food in Europe, offering a full range of high quality cat and dog food products.

PPF is headquartered in Hungary, employs around 3.000 staff and has operations in 10 countries.

We are looking for a Customer Account Specialist - English Speaker, who would like to be a part of our international team.

You are the key link between the company and customers, ensuring professional, service-minded support across order handling and inquiries. Your main task is to deliver best-in-class service to PPF trade partners and drive supply chain excellence through strong internal and external collaboration.

You ensure a smooth order-to-invoice process, clear communication, and timely assistance contributing to operational excellence and customer satisfaction in Western Europe. The role demands strong communication, problem-solving, and attention to detail, with the ability to connect the dots and understand the impact of events on both customers and the organization.

Duties and responsibilities:

Operational activities

  • Process and manage customer orders accurately and efficiently from receipt to delivery
  • Monitor order status, coordinate with internal departments (production, logistics, planning), and resolve delivery or product-related issues
  • Handle incoming customer complaints and ensure timely updates are shared on the progress
  • Work in multidisciplinary teams to onboard new customers, contributing in masterdata creation and maintenance and work together with IT on EDI connection related topics

Reporting and analysis

  • Prepare and analyse regular customer reports and inform key stakeholders (order status, performance KPIs, stock levels, etc.)
  • Identify opportunities to optimize service levels and streamline operations
  • Address deviations from planned performance and KPIs with suitable deep-dives and action plans to improve unsatisfactory performance;

Communication

  • Serve as primary contact of the customer for daily order management, operational topics, reports, complaints, returns and requests.
  • Built strong relationships with customers contacts
  • Support the preparation and participation in customer meetings and reviews
  • Ensure all customer data and communication is properly documented and embedded in company work instructions to ensure continuity

You are the right fit, if you have:

  • University degree or equivalent experience in Business Administration, Supply Chain, Communications, or a related field
  • Native or high proficiency in English is a must
  • Proficient in ERP systems and Excel
  • Hands-on approach with a focus on execution
  • Strong initiative: from identifying problems to implementing solutions
  • Excellent analytical, organizational, and attention-to-detail skills
  • Clear communicator with a customer-focused, problem-solving mindset
  • Strong planning and prioritization abilities
  • Collaborative team player, proactive in building relationships across functions
  • Comfortable working independently and within a multicultural, service-driven team
  • Experience in customer service, sales support, or order management in B2B or FMCG is an advantage
  • Self-starter with a proactive attitude

What we offer:

  • Excellent salary
  • SZÉP Card
  • Home office opportunity
  • Commuting allowance
  • Free Fitness opportunity
  • Pet-friendly office
  • Healthy breakfasts and other gatherings in the office

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