Regional Business Process and System Support Specialist – CRM

23 hours ago

Budapest, Budapest, Hungary VELUX Full time

We are looking for a motivated and business-minded Business Processes & Systems Support Specialist for 1-year Maternity Cover . to join our regional team. This role plays a critical part in driving efficiency, process s tandardization and continuous improvement across the CEE region. As a key link between business functions and IT, you will ensure that systems, processes, and tools effectively support commercial operations and regional needs.

Main Responsibilities

System & Process Governance

  • Act as regional business owner for relevant tools, supporting CEE markets and governing system changes

  • Coordinate developments with Global IT and manage regional system challenges

  • Consolidate business needs from local countries and translate them into regional priorities

Process Design & Improvement

  • Design, document, and continuously enhance business processes to improve efficiency and experience

  • Lead process improvement and standardization initiatives driven by data and KPIs

  • Manage smaller regional projects or process workstreams as part of wider transformation programs

Standardization & Best Practice Enablement

  • Ensure consistent ways of working through systems and process harmonization across CEE

  • Represent the region as SME in cross-functional and international initiatives

  • Maintain updated process and system documentation

Super User Community & Change Management

  • Lead and develop the CEE Super User network

  • Mentor and support local specialists through communication, training, and best practice sharing

  • Drive successful change adoption for processes and tools

What We Are Looking For

  • Bachelor's degree in related area .

  • Minimum 3 years of experience in process management, systems support, regional coordination, or similar role

  • Experience with ERP/CRM/Partner Portal systems

  • Comfortable navigating data, solving complex issues, and translating business needs

  • Excellent stakeholder and communication skills

  • Fluent English (written & spoken)

  • Project management or process improvement knowledge is an advantage

What We Offer

  • A regional role with strong business impact

  • Opportunity to drive change and optimization across multiple markets

  • International collaboration with business and global IT

  • Full-time fixed-term contract for maternity cover (approx. 1 year)

If you enjoy improving processes at scale, connecting stakeholders, and influencing how systems support business operations, we would love to hear from you

Apply now and join us on this transformation journey.

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