Head of Service

2 days ago

Budapest, Budapest, Hungary Siemens Healthineers Full time

Job ID

489264

Posted since

18-Dec-2025

Organization

Siemens Healthineers

Field of work

General Management

Company

Siemens Healthcare Kft.

Experience level

Experienced Professional

Job type

Full-time

Work mode

Office/Site only

Employment type

Permanent

Location(s)

  • Budapest - Budapest - Hungary

Head of Service – Diagnostic Imaging

Location: Budapest, Hungary

Reports to: Managing Director

The Head of Service is responsible for leading a team of field service engineers and the service operations for DI (diagnostic imaging) devices across Hungary. This role ensures the delivery of high-quality technical support, maintenance, and customer service, while driving operational efficiency, compliance, and continuous improvement. The position requires strong leadership, strategic thinking, and deep knowledge of medical device regulations and service management.

KEY RESPONSIBILITIES

Leadership & Strategy

  • Develop and implement the service strategy aligned with business objectives.
  • Lead and manage a team of service engineers, technicians, and support staff, including application services: provide coaching, technical guidance, and performance management to maintain a high performing team.
  • Drive a culture of customer-centricity, safety, and compliance.

Operational Excellence

  • Oversee installation, maintenance, repair, and calibration of medical devices.
  • Monitor service metrics: Track KPIs such as uptime, response time, first time fix rate, and customer satisfaction. Implement improvement plans.
  • Manage inventory and assets: Oversee parts, tools, loaner equipment, and service documentation. Managing the IB (installed base).

Customer Support & Relationship Management

  • Build strong relationships with key customers and stakeholders.
  • Ensure timely resolution of service requests and complaints. Ensure customer satisfaction.
  • Support customer relationships: serve as an escalation point for radiology leadership, ensuring issues are resolved quickly and professionally.
  • Coordinate with cross functional teams: Partner with Quality, R&D, Sales, and Logistics to improve product performance and service processes.

Compliance & Quality

  • Maintain compliance with all applicable health, safety, quality and regulatory requirements in all field activities.
  • Ensure proper documentation and reporting for audits and inspections.

Financial & Resource Management

  • Manage service budgets, cost control, and resource allocation.
  • Identify opportunities for revenue growth through service offerings.
  • Resource planning and management.
  • Market intelligence.
  • Ensure profitable growth.

Innovation & Continuous Improvement

  • Implement training programs for technical staff to stay updated on new technologies.
    Drive continuous improvement: Identify trends, implement corrective actions, and optimize service delivery models.

REQUIRED QUALIFICATIONS

  • Strong experience in medical device (imaging and diagnostic) service management, with at least 5 years in a leadership role.
  • University degree in Biomedical Engineering, Mechanical/Electrical Engineering, or related field
  • Strong understanding of healthcare environments, including clinical workflows and equipment usage.
  • Understand the hospitals' set up, processes and structure.
  • Good relationship with hospitals' KOLs, decision makers.
  • Proven track record in managing large service teams and complex operations.
  • Excellent communication, negotiation, and stakeholder management skills.
  • Strategic leadership and decision-making.
  • Customer-focused mindset with ability to manage escalations effectively.
  • Fluency in Hungarian and English

  • Head of Humanities

    4 days ago

    Budapest, Budapest, Hungary Nord Anglia Education Full time

    Join our dynamic team at The British International School of BudapestLocated in the picturesque 3rd District of Budapest, our modern campus sits beside a golf course, just a stone's throw away from the Danube and city center.We offer a cutting-edge curriculum enriched by collaborations with MIT and The Juilliard School New York. With state-of-the-art...

  • Head of Humanities

    2 days ago

    Budapest, Budapest, Hungary Nord Anglia Education Full time

    Job Posting Date: 16 Dec 2025Location:Budapest, HUJob ID: 8096School: The British International School BudapestCompany: Nord Anglia EducationJoin our dynamic team at The British International School of BudapestLocated in the picturesque 3rd District of Budapest, our modern campus sits beside a golf course, just a stone's throw away from the Danube and city...

  • Head of Humanities

    2 days ago

    Budapest, Budapest, Hungary Oakridge International School, Bengaluru Full time

    Job Posting Date: 16 Dec 2025Location:Budapest, HUJob ID: 8096School: The British International School BudapestCompany: Nord Anglia EducationJoin our dynamic team at The British International School of BudapestLocated in the picturesque 3rd District of Budapest, our modern campus sits beside a golf course, just a stone's throw away from the Danube and city...

  • Head of Operations

    2 weeks ago

    Budapest, Budapest, Hungary Pay10 EU Full time €50,000 - €150,000 per year

    About the CompanyPay10 is a fast-growing fintech company providing secure, innovative, and scalable digital payment solutions for businesses and individuals worldwide. Our goal is to become a global leader in payments by harnessing innovative technology and embracing a genuine customer - focused approach, shaping a better future for our customers, clients,...

  • head of gbs

    1 week ago

    Budapest, Budapest, Hungary Randstad Hungary Full time

    Organisation/DepartmentWe are seeking a strategic and execution-driven Head of GBS to build and lead a new finance focused GBS operation for a global professional services firm.Job descriptionLead the end-to-end launch of the GBS Centre, managing the design, staffing, and scale-up activities to achieve operational go-live.Provide local operational oversight...

  • Head of Risk

    2 weeks ago

    Budapest, Budapest, Hungary Pay10 EU Full time

    About the CompanyPay10 is a fast-growing fintech company providing secure, innovative, and scalable digital payment solutions for businesses and individuals worldwide. Our goal is to become a global leader in payments by harnessing innovative technology and embracing a genuine customer - focused approach, shaping a better future for our customers, clients,...

  • head of technical property management

    13 hours ago

    Budapest, Budapest, Hungary Fodor HR Full time

    Company DescriptionFodor HR specializes in providing comprehensive HR consulting services, including executive search, recruitment and selection, and professional coaching. Our philosophy focuses on delivering high-quality services efficiently through a flexible workflow. With extensive experience in HR consulting, we serve clients across service providers,...

  • Head of Compliance

    4 days ago

    Budapest, Budapest, Hungary Shufti Pro Full time

    About ShuftiShufti is a global leader in AI-powered identity verification (IDV) and anti-money laundering (AML) solutions, offering advanced KYC (Know Your Customer), KYB (Know Your Business) and KYI (Know Your Investor) services that enable businesses to onboard customers securely and meet regulatory requirements. Founded in 2017 and trusted by industry...

  • Junior Operations Coordinator

    1 week ago

    Budapest, Budapest, Hungary euro IDC Service Kft Full time

    We're Hiring: Junior Operations Coordinator / Operations Manager (Entry Level)Warsaw, PolandOur IT Operations & Maintenance (O&M) service team is growing in PolandWe're looking for a motivated Polish local talent—either a new graduate or someone with 1–2 years of work experience—to support our operations in Warsaw and across the country....

  • Head of Pricing

    1 week ago

    Budapest, Budapest, Hungary Wizz Air Hungary Ltd. Full time

    Wizz Air is a leading European low-cost airline. Our mission is to provide affordable and reliable air travel to everyone, everywhere, while minimizing our environmental impact. We are proud to foster a diverse and inclusive team of over 8,000 employees from more than 110 nationalities, who share our values of inclusivity, positivity, dedication, integrity,...