PMO & Operations Director

We are seeking a highly structured, execution-driven PMO & Operations Director to lead the operational backbone of our Professional Services organization. This role oversees both the Project Management Office (PMO) and the Operations function (resourcing, governance, reporting), ensuring that projects are delivered with excellence, at target margins, and with consistent visibility for leadership.

The Director will also own partnership management for Professional Services — including relationships with our technology partners and our network of subcontractors — to ensure smooth collaboration, capacity coverage, and joint delivery success.

This is a high-impact role, combining strategic oversight with hands-on operational leadership, and is a unique opportunity to shape how we deliver at scale.

• Provide leadership to both PMO (via the Head of PMO) and Operations, ensuring alignment and efficiency.
• Own project portfolio governance and reporting, ensuring visibility, prioritization, and escalation across all PS engagements.
• Drive financial performance, with a direct KPI on project-level gross margin (GM) and portfolio health.
• Oversee resource management, utilization reporting, and capacity planning across the PS organization.
• Manage partner relationships:
  • Technology partners to align on delivery excellence and joint customer success.
  • Subcontractors and delivery partners, ensuring quality, cost-effectiveness, and contractual alignment.
• Partner with Sales and Presales to ensure smooth handovers into delivery.
• Define and track delivery KPIs (timeliness, margin, NPS, utilization).
• Support risk management and proactive issue resolution across engagements.
• Continuously improve delivery methodologies, tools, and reporting for scalability and efficiency.

• Significant experience (typically 7+ years) in professional services, consulting, or technology delivery, with exposure to project/program management or operations leadership.
• Demonstrated ability to lead teams and manage senior stakeholders, even without a large hierarchical org.
• Solid understanding of project financials and comfort owning gross margin or P&L-level KPIs.
• Experience collaborating with partners (technology providers or subcontractors) and managing delivery quality.
• Strong organizational and communication skills; natural ability to bring structure and clarity in complex situations.
• Comfortable balancing strategic oversight with hands-on execution — willing to get into details when needed.

• Prior experience running a PMO or Ops function, even at a smaller scale.
• Background in cloud / data / AI professional services.
• Track record of scaling processes or governance in a growing services organization.

• Lead the backbone of our Professional Services delivery and operations.
• Own strategic partnerships with both technology providers and delivery subcontractors.
• Work closely with senior leadership to drive growth, excellence, and customer success.
• Join a collaborative, high-performance culture with opportunities to make a direct impact.

About Aliz

Aliz was founded by a group of driven software engineers with one vision in mind: Build a human-centered company to solve exciting business challenges with cutting-edge technologies all around the globe.

Our team includes engineers, industry experts, and digital professionals who ensure our clients are ready to face the challenges of the ever-changing digital world.

Aliz is a proud Google Cloud Partner with specializations in Infrastructure, Data Analytics, Cloud Migration, and Machine Learning. We deliver data analytics, machine learning, infrastructure, and application development solutions, off the shelf, or custom-built on GCP using an agile, holistic approach. Recently we've launched our very own cloud cost optimization tool Rabbit.

Life has been pretty exciting at Aliz recently (here's proof). After we became Google Cloud's Breakthrough Partner of the Year in APAC (2019), we built a team in Singapore and Berlin, opened an engineering hub in Jakarta, launched a business in Italy and Qatar, and started to support IT education.

You couldn't pick a better time to join this world-class team of cloud experts.