Regional Head of Services EMEA

To reinvent an industry, you have to build the best team. Join Formlabs if you want to bring groundbreaking professional 3D printers to the desktop of every designer, engineer, researcher, and artist in the world. Our printers are used by Google, Ford, Gillette, and New Balance, just to name a few.

Founded in Boston in 2011, and reaching unicorn status in 2018, Formlabs is now valued at 2Bn dollars and is one of the leading 3D printer manufacturers in the world. We opened our Budapest office to establish key Engineering and Business teams in the region. With a dynamically-growing team of 100+ dedicated people, we're building a company so diverse that we can tackle any challenge.

In support of Formlabs' mission, to expand access to digital fabrication, so anyone can bring their ideas to life, the Services organization is tasked with ensuring the highest levels of customer support.  The Regional Head of Services (EMEA & APAC) plays a critical role in the execution of this mission by representing our regional interests, driving consistent application of global strategy, and identifying opportunities for improving the business wherever possible.

The job:

• Development of a workforce that is capable of delivering industry leading customer support, including measurement of members' performance and contributions, motivating them to succeed, identifying and addressing obstacles that prevent them from achieving their performance objectives, and addressing performance issues
• Management of the daily operations of the EMEA & APAC service delivery teams (direct, channel, enterprise/key account)
• Development of programs that empower our partners to serve our customers better
• Anticipating our partners' support needs and proactively building a support framework
• Achievement of SLA targets and KPIs in service delivery
• Identification and implementation of opportunities to improve the customer experience and drive efficiency
• Maintaining accountability for the responsible use of Formlabs funds to support team engagement and to provide a customer experience that builds loyalty to the company
• Lead and contribute to Services, Customer team and Formlabs initiatives to improve and transform our business

You:

• Have a proven track record of managing growing teams in a high performance culture
• Have the ability to communicate effectively with team members and key stakeholders across the organization
• Are proficient in implementing and managing change initiatives
• Have skills to lead the team through transitions and maintain exceptional customer experience and productivity
• Have the ability to anticipate challenges and develop strategies to overcome resistance
• Have experience in data-driven decision-making 
• Have a strong problem-solving skills to address challenges and make strategic decisions

We Offer:

• To reinvent an industry, you have to build the best team. Join Formlabs if you want to bring groundbreaking professional 3D printers to the desktop of every designer, engineer, researcher, and artist in the world. Our printers are used by Google, Ford, Gillette, and New Balance, just to name a few.

  Founded in Boston in 2011, and reaching unicorn status in 2018, Formlabs is now valued at 2Bn dollars and is one of the leading 3D printer manufacturers in the world. We opened our Budapest office to establish key Engineering and Business teams in the region. With a dynamically-growing team of 100+ dedicated people, we're building a company so diverse that we can tackle any challenge.

  In support of Formlabs' mission, to expand access to digital fabrication, so anyone can bring their ideas to life, the Services organization is tasked with ensuring the highest levels of customer support.  The Regional Director of Services (EMEA & APAC) plays a critical role in the execution of this mission by representing our regional interests, driving consistent application of global strategy, and identifying opportunities for improving the business wherever possible.

  The job:

  • Development of a workforce that is capable of delivering industry leading customer support, including measurement of members' performance and contributions, motivating them to succeed, identifying and addressing obstacles that prevent them from achieving their performance objectives, and addressing performance issues
  • Management of the daily operations of the EMEA & APAC service delivery teams (direct, channel, enterprise/key account)
  • Development of programs that empower our partners to serve our customers better
  • Anticipating our partners' support needs and proactively building a support framework
  • Achievement of SLA targets and KPIs in service delivery
  • Identification and implementation of opportunities to improve the customer experience and drive efficiency
  • Maintaining accountability for the responsible use of Formlabs funds to support team engagement and to provide a customer experience that builds loyalty to the company
  • Lead and contribute to Services, Customer team and Formlabs initiatives to improve and transform our business

  You:
  

  • Have a proven track record of managing growing teams in a high performance culture
  • Have the ability to communicate effectively with team members and key stakeholders across the organization
  • Are proficient in implementing and managing change initiatives
  • Have skills to lead the team through transitions and maintain exceptional customer experience and productivity
  • Have the ability to anticipate challenges and develop strategies to overcome resistance
  • Have experience in data-driven decision-making 
  • Have a strong problem-solving skills to address challenges and make strategic decisions

  We Offer:

  • Private health insurance with Medicare (Blue package + Hospital coverage)
  • Eyeglass reimbursement up to 70,000 HUF
  • SupportLinc: Employee Assistance Program
  • A monthly or quarterly public transportation pass for Budapest/Country
  • All You Can Move sports pass with 7000 HUF monthly allowance
  • Meals and snacks - catered lunch 3x/week
  • Unlimited 3D printing
  • An inclusive, dog-friendly office with diverse and inspiring colleagues
  • Development opportunities both in-house and off-site

We build amazing things. Come join us

We are an equal opportunity employer and value diversity in our company.  We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  

Even if you don't check every box, but see yourself contributing, please apply. Help us build an inclusive community that will change the face of 3D printing.