IT Support Specialist

3 days ago

Budapest, Budapest, Hungary GRAPHISOFT Full time

About The Position
We are looking for an experienced IT Support Specialist to provide first-line technical assistance and maintenance across our organization's IT environment. You will act as the single point of contact for end users, ensuring fast, reliable, and high-quality support both remotely and in person. This role involves diagnosing, maintaining, and troubleshooting a wide range of hardware, software, and IT systems to ensure an optimal working environment for our global team.

Core Responsibilities

  • Provide on-site support in the Budapest office and remote assistance to colleagues worldwide, in both English and Hungarian
  • Deliver end-user support for PCs, Macs, mobile devices (iOS and Android), printers, scanners, and video conferencing systems
  • Support collaboration platforms and promote effective use of tools such as Miro, Microsoft Teams, and SharePoint Online
  • Perform system administration tasks, including managing Active Directory, Entra ID, and Microsoft 365
  • Provide application support for Microsoft Teams, Outlook, Word, Excel, and PowerPoint
  • Handle incident and service request tickets, ensuring accurate categorization, documentation, and timely resolution
  • Keep users updated on ticket progress and meet defined SLA targets
  • Maintain up-to-date user guides, FAQs, and process documentation
  • Manage hardware assets and lifecycle processes
  • Assist with basic network troubleshooting (DNS, DHCP, IP)
  • Stay informed about emerging technologies and recommend improvements

*Requirements:*

  • 5+ years end-user support experience
  • Strong verbal and written communication skills in both English and Hungarian are required
  • Certificate specialized in IT
  • Fast turn around of customer requests is required
  • Team-player, who also takes ownership and accountability
  • Motivated in helping others
  • Develop and maintain PowerShell scripts to automate administrative tasks, streamline user and system management, and improve operational efficiency

*What we offer:*

  • The flexibility of a hybrid workplace with at least 1 day / week home office (after the probationary period)
  • Cafeteria package
  • Medicover insurance
  • Access to LinkedIn courses
  • Company issued notebook and mobile phone (with unlimited data plan to support home office)
  • Employee Assistance Program for personal, legal, financial, or health-related support.
  • International, inspiring, and dynamic environment
  • Challenging and various tasks
  • Continuous learning & development opportunities

If you think this description fits you, come and join us in our company headquarters located at the well-known Graphisoft Park
#Graphisoft

  • Accounting Specialist

    2 weeks ago

    Budapest, Budapest, Hungary Support Services Group- Hungary Full time 40,000 - 80,000 per year

    Accounting Specialist - Subject Matter Expert Location:Budapest (Hybrid work model) Employment Type:Full-time under a contingent labor arrangementWho We Are:Support Services Group is one of theglobal leaders in service solutions, with over20 years of experienceand more than25 customer service centers worldwide, including three in Hungary (Budapest,...

  • Tech Support Specialist

    1 week ago

    Budapest, Budapest, Hungary ARCHE Consulting Full time 250,000 - 500,000 per year

    About the employer:Our client is a well-established global business services organisation, supporting international teams through centralised operational and technical functions. As part of ongoing growth, they are expanding their Hungarian Center of Excellence, which provides regional and nearshore support to colleagues across Europe.They are now looking...

  • Technical Support Specialist

    2 weeks ago

    Budapest, Budapest, Hungary Tungsten Automation Full time 30,000 - 60,000 per year

    Job PurposeThe Technical Support Specialist is responsible for providing 1st level technical support to end customers of Tungsten Automation Corporation desktop products and resolving reported issues in an effective and timely manner.  In addition, the position requires frequent interaction with Subject Matter Experts and Sr. Technical Support Engineers...

  • Technical Support Specialist

    1 week ago

    Budapest, Budapest, Hungary Tungsten Automation Full time €40,000 - €80,000 per year

    Job PurposeThe Technical Support Specialist is responsible for providing 1st level technical support to end customers of Tungsten Automation Corporation desktop products and resolving reported issues in an effective and timely manner. In addition, the position requires frequent interaction with Subject Matter Experts and Sr. Technical Support Engineers to...

  • HR Support Specialist

    7 days ago

    Budapest, Budapest, Hungary VELUX Full time

    About the RoleWe are seeking an HR Support Specialist to support HR service delivery across multiple countries within our global organisation. The role focuses on end-to-end HR operations, system support, and ensuring a seamless employee experience throughout the employment lifecycle.ResponsibilitiesExecute HR operational activities across supported...

  • Sales Support Specialist

    2 weeks ago

    Budapest, Budapest, Hungary Photon Energy Group Full time 2,500,000 - 5,000,000 per year

    Join us as aSales Support Specialistand become a key player in our fast-paced energy business. You will work closely with our Origination, Trading, and Sales teams in Hungary, supporting client onboarding, managing contracts, coordinating data, and preparing reports.If you are detail-oriented, proactive, client-oriented and eager to take on new challenges,...

  • English Speaking Customer Support Specialist

    5 days ago

    Budapest, Budapest, Hungary EPTA GROUP Full time

    A Customer Support Specialist provides exceptional service by promptly answering incoming calls and managing requests through customer portals and emails. They ensure efficient processing of jobs in the internal CMS, coordinate technicians' daily workloads, and maintain strong customer relationships. By monitoring open cases and collaborating with team...

  • Operations Support Specialist, EMEA

    1 week ago

    Budapest, Budapest, Hungary Sourceability Full time €32,000 - €64,000 per year

    Sourceability is a global digital distributor of electronic components transforming how modern businesses bring products to market. With innovation, quality and logistics as the backbone of the company, Sourceability's cutting-edge products and services expedite the procurement process across a wide range of industries, including communications/cellular,...

  • Sales Support Specialist

    7 days ago

    Budapest, Budapest, Hungary Iron Mountain Full time

    At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.We provide expert, sustainable...

  • Technical Support Specialist

    1 week ago

    Budapest, Budapest, Hungary AdNovum Full time €250,000 - €1,200,000 per year

    BudapestWhat you're going to doAt our office in Budapest, our interdisciplinary and international team is looking for a Service Desk Agent with the option of working from home on certain days. You are the point of contact for inquiries from colleagues, partners, and clients, ensure high client satisfaction, and are responsible for maintaining our service...