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Issue Resolution Associate
2 months ago
Our partner is a global-leading innovator in materials science, with 170 years of life-changing inventions and category-defining products, specializing in pecialty glass, ceramics, and related materials and technologies.
They are looking for a motivated and dynamic candidate member to join their team as an Issure Resolution Associate.
Working hours: Pozíció leírása / Job description
Day-to-Day Responsibilities:
Support complex operational processes, providing support for basic inquiries, issues, and requests through SalesforceAssist operations in achieving and maintaining compliance with policies, procedures, standardsSupport the operation and related functional groups with solutions to problematic areas and operational needsIdentify root cause of issues and collaborate with leadership to apply corrective/preventative actionsCheck and verify records for payment resolutionPerform independent bank verifications for banking related change requestsPropose and implement solutions for routine problemsDemonstrates process control and process disciplineAd hoc support across all service areas Travel Requirements: