Issue Resolution Associate

3 weeks ago


Budapest, Hungary Randstad Full time
CégleírÃs / Organisation/Department

Our partner is a global-leading innovator in materials science, with 170 years of life-changing inventions and category-defining products, specializing in pecialty glass, ceramics, and related materials and technologies.

They are looking for a motivated and dynamic candidate member to join their team as an Issure Resolution Associate.

Working hours: 14.00-22.30Pozíció leírÃsa / Job description

Day-to-Day Responsibilities:

  • Support complex operational processes, providing support for basic inquiries, issues, and requests through Salesforce
  • Assist operations in achieving and maintaining compliance with policies, procedures, standards
  • Support the operation and related functional groups with solutions to problematic areas and operational needs
  • Identify root cause of issues and collaborate with leadership to apply corrective/preventative actions
  • Check and verify records for payment resolution
  • Perform independent bank verifications for banking related change requests
  • Propose and implement solutions for routine problems
  • Demonstrates process control and process discipline
  • Ad hoc support across all service areas

    Travel Requirements:



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