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German Speaking Customer Service Representative
5 months ago
We are looking for candidates with strong German and English language skills to join their team.
Job Description
- Being the Single Point of Contact between End users and Onsite Engineers.
- Understanding and supporting the End-to-End Product Management Lifecycle
- Use of IT Service Management tools including Order Management, Asset Data Handling, Appointment scheduling with End users
- Quality check and processing of incoming requests and incidents via ticketing tools, mailbox, and phone based on predefined Knowledge Base documents and work instructions
- Within delivery keeping the agreed service levels
- Maintaining and improving customer satisfaction, providing a consistent customer experience
- Monitoring all tickets and escalating issues in line with company processes to ensure customer demands are met
- Exception handling within the process (stuck process/change process/procedural changes.)
Job Requirements
- Fluency in German and English (spoken and written)
- Experience with Customer Service, confidence in communication with internal and external customers
- Good understanding of IT support, IT Service Management Tools and SAP
- Working knowledge of Windows 7/10, MS Office
- Good interpersonal, literacy and numeracy skills
Compensation Benefits
- Cafeteria benefits
- Medicover private health care package
- Language courses, soft skills training and talent programmes
- Go through a professional and personal development
- Have a stable workplace with flexible scheduling (HO opportunity)
