Italian speaking First Line Analyst

3 weeks ago


Budapest, Budapest, Hungary Trenkwalder Magyarország Full time

Our partner is a leading independent technology provider, trusted by large corporate and public sector organizations to source, transform, and manage IT infrastructure, facilitating digital transformation worldwide. They are currently seeking an Italian speaking First Line Analyst, to join their Budapest team and collaborate with other IT support teams to resolve user IT issues.

Job Description

Working on the Customer Service support, answering calls and emails in order to resolve customers' IT issues and queriesDocument internal procedures, assist with onboarding of new usersWork together with colleagues to share information, collaborate on problem solving and identify major service issues
Job RequirementsFluent English, and Italian language knowledgeExcellent communication skills, both written and verbalSelf-motivated and able to work under minimal supervision, proactivityCustomer orientated Strong MS Office skills AND affinity to resolve IT related issuesAbility to do multitasking
Compensation BenefitsProfessional development opportunitiesOutstanding salary and benefit package (All you can move card, phone, etc...)A company with a stable backgroundLanguage learning opportunitiesA good working atmosphereHO opportunity

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