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IT Technology Services Senior Specialist
2 months ago
Job Summary: We are seeking a highly skilled Technical SAP NetWeaver engineer to join our Enterprise Cloud Services Delivery organization, responsible for running and operating SAP's private cloud offering.
We help the world run better by building breakthroughs together. Our company culture is focused on innovation, collaboration, and learning. We offer a highly collaborative team environment with a strong focus on recognition, benefits, and career development.
As part of our Enterprise Cloud Services Delivery organization, you will be responsible for:
- Responding to and resolving alerts and incidents
- Escalating issues to Last Line Support for productive issues
- Following change management processes during service request execution
- Streamlining standard operating procedures through automation
- Working in a fast-paced, dynamic, and flexible environment
- Leading key improvement projects and driving upgrade projects with latest software solutions
- Delivering technical solutions with strong communication toward SAP counterparts and customers
- Operating effectively in a global international environment
- Working in office time with on-call shift needs
Requirements:
- Bachelor's degree or equivalent job experience
- Solid know-how on SAP Technologies (SAP NetWeaver certification highly beneficial)
- Experience in at least one NonNetWeaver technology: BOBJ, SAP Mobile, Convergent Charging, OpenText, HANA XSA, etc.
- Strong capabilities in technical documentation
- Capacity to continuously acquire new knowledge in an independent and proactive way
- Good analytical and solution-oriented thinking
- Very good communication and networking skills
- Strong customer service focus
- Very good English language skills
Work Experience:
- 7+ years experience as Technical SAP NetWeaver (ABAP and Java Basis administration) and/or NonNetweaver engineer on L3 level teams
- Strong analytical skills, working in RCA and problem management area
- DR activity support, managing and troubleshooting internal and external failover tests
- Experience with NZDM and ZDO maintenance options
- Strong working knowledge in Linux and Windows operating system platforms
- Strong working knowledge in technical documentation and knowledge productization
SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management.
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities.