Senior Technical Service Manager

4 weeks ago


Budapest, Budapest, Hungary SAP Full time
We help the world run better. Our company culture is focused on collaboration and a shared passion to help the world run better. We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

We are looking for an accomplished Senior SAP Technical Consultant who is well versed in delivering consistent, high-quality results to join our SAP Enterprise Cloud Services team as a Technical Service Manager (TSM). You will contribute to SAP's global strategy by supporting our customers with their SAP S/4 HANA adoption on their path to the Intelligent Enterprise as part of the SAP Enterprise Cloud Services team.

As a Senior Technical Service Manager, you will be responsible for the technical and architectural discussions with the customer, solution roadmap development. You must:
  • Analyze and implement SAP support methodology.
  • Offer comprehensive knowledge on SAP S/4HANA architecture, conversion, migration path, methodology and tools.
  • Understand the SAP high availability and disaster recovery architecture, network and virtual technologies (load-balancer, virtual machine).
  • Be able to Own, Lead and Coordinate operational tasks, escalations, process improvements.
  • Support the operation of technical system landscapes.
  • Deliver high quality and ensure stable operations.
  • Identify top issues, define action plan and drive the resolution process.


You must have a minimum of 7+ years of SAP Technical Administration with SAP Basis skills and knowledge & experience on Administration and Operations of SAP solutions. Additionally, you must be able to work effectively as a virtual member of a dynamic, dispersed team (remote), have a strong background in SAP Solutions, SAP technology and products and cloud technology, and have good knowledge on S/4HANA architectures and S/4HANA related migration paths and tools. Experience in Technical Architecture/Implementation/Change Management, deep experience in technical planning, implementation and configuration, and expertise across multiple SAP and non-SAP technologies are also required. Knowledge of SAP RISE or ECS experience would be an advantage.

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