Collaboration Technology Specialist
1 week ago
About the Role:
The World Health Organization is seeking a highly skilled and experienced professional to join our team as a Collaboration Technology Specialist. This key position will be responsible for the development, maintenance, and implementation of collaboration tools and technologies to support the organization's global operations.
Key Responsibilities:
- Develop and maintain governance policies for collaboration tools, ensuring compliance with cybersecurity and data protection regulations.
- Design, deploy, and maintain Microsoft 365 collaboration tools, including SharePoint Online, OneDrive, Teams, and Yammer.
- Collaborate with cross-functional teams to gather requirements and optimize collaboration tools to meet the needs of the organization.
- Ensure proper configuration, functioning, availability, and security of Microsoft 365 collaboration tools.
- Monitor usage and performance of collaboration tools, and provide technical expertise to drive user adoption.
- Develop and maintain system documentation and standard operating procedures.
- Provide third-level support for user requests, incident, and problem management.
- Stay current on the latest technologies and recommend enhancements and extensions to support the organization's ICT infrastructure.
Qualifications and Requirements:
- First university degree in computer science, engineering, information management, or a related discipline.
- At least 5 years of professional experience in deploying and supporting Microsoft 365 platform for collaboration and applications, with a minimum of 2 years of international exposure.
- Proven experience supporting large-scale environments with global user bases, working with teams across geographic and cultural boundaries.
Skills and Competencies:
- In-depth knowledge of Microsoft 365 collaboration tools, including SharePoint Online, OneDrive, Teams, and Yammer.
- Excellent communication, problem-solving, and analytical skills.
- Ability to work effectively in a complex and changing environment, with adaptability and flexibility.
- Able to provide technical expertise to ICT projects and teams, with a strong understanding of collaboration services.
Language Skills:
- Essential: Expert knowledge of English.
- Desirable: Intermediate knowledge of French.
About WHO:
The World Health Organization is a specialized agency of the United Nations responsible for international public health. We are committed to the principles of equity, justice, and respect for diversity, and we strive to create a workplace culture that reflects these values.
How to Apply:
Interested candidates should submit their applications through the WHO website, with a cover letter, curriculum vitae, and supporting documents.
Selection Process:
The selection process will include a written test, interview, and assessment center, with a final selection based on the candidate's skills, experience, and fit for the role.
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