Travel Industry Sales Executive
2 weeks ago
Job Title: Sales & Marketing Representative
Company: The Ritz-Carlton
Location: Budapest, Hungary
Schedule: Full-Time
Job Type: Non-Management
Job Summary:
- Contact guests and resolve their calls, requests, or problems in a professional and courteous manner.
- Use sales techniques to maximize revenue and maintain existing guest loyalty to Marriott.
- Determine and provide complimentary gifts to guests for their patronage.
- Promote awareness of brand image internally and externally.
- Process requests for redeeming Marriott Rewards points and enter information into software.
- Answer, record, and process all guest calls, requests, questions, or concerns.
- Perform general office duties to support Sales & Marketing.
Responsibilities:
- Assist management in training and motivating employees.
- Follow all company policies and procedures.
- Welcome and acknowledge all guests according to company standards.
- Anticipate and address guests' service needs.
- Develop and maintain positive working relationships with others.
- Monitor the performance of others to ensure adherence to quality expectations and standards.
- Read and visually verify information in a variety of formats.
- Perform other reasonable job duties as requested by Supervisors.
Requirements:
- High school diploma or G.E.D. equivalent.
- At least 2 years of related work experience.
- No supervisory experience.
- No license or certification required.
About The Ritz-Carlton:
The Ritz-Carlton is a global luxury hospitality brand that prides itself on delivering exceptional service and creating lifelong memories for its guests. As a Sales & Marketing Representative, you will be part of a team that embodies the company's values of creativity, thoughtfulness, and compassion.
Our Culture:
The Ritz-Carlton's culture is built on the foundation of the "Gold Standards," which guide us to deliver exceptional service and exceed our guests' expectations. As a member of our team, you will learn and exemplify these standards, including our Employee Promise, Credo, and Service Values.
Join Our Team:
The Ritz-Carlton offers a dynamic and supportive work environment where you can grow and develop your skills. As a Sales & Marketing Representative, you will have the opportunity to work with a talented team of professionals who share your passion for delivering exceptional service.
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