Customer Care Specialist with Dutch

11 hours ago


Budapest, Hungary Wibit Consulting & Services (WibitCS) Full time

In collaboration we are working with a BPO with great employee satisfaction ratings to find experienced Dutch-speaking Customer Care Specialists to work remotely in Hungary. The successful candidates would support customers of an e-commerce brand.

Location: Remote/work from home in Hungary

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

  • Conduct technical-based customer assistance through voice, chat, and email in a timely manner
  • Provide an exceptional customer experience
  • Document each interaction in a dedicated CRM system
  • Act as a key participant within the internal team and wider by taking part in department initiatives providing feedback/updates, promoting collaborative solutions, and supporting colleagues/department

REQUIREMENTS:

  • Ability to effectively and correctly communicate verbally and in written format in Dutch (C1 level) and English (B2)
  • Residing in Hungary and being able to take on a job legally without the company's support
  • Experience in Customer Support, and technical support, especially with a help desk or other IT functions
  • Ability to go through a background check
  • Strong abilities to work independently and as a remote team player
  • Problem-solving and critical thinking skills
  • Adaptable and flexible, demonstrating abilities to work with process and information changes
  • Strong working knowledge of external systems and PC-based internet and software applications (e.g. internet, Microsoft Office)

OFFER:

  • Excellent remuneration package based on experience, skills and performance
  • Indefinite contract
  • Private health and life insurance
  • Eight hours shifts on weekly rotation with colleagues covering line operating hours from Monday to Sunday from 9 AM to 11 PM
  • Fully remote work from Hungary
  • A dynamic and creative team with a positive and friendly atmosphere
  • Good work environment - the employer can show off great reviews from their employees
  • Guidance and tools to reach your full potential


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