Senior Manager, Line Manager Advisory Services

2 weeks ago

Budapest, Hungary BP Energy Full time

Entity:

People, Culture & Communications


Job Family Group:

HR Group


Job Description:

We are a global energy business involved in every aspect of the energy system. We are working towards delivering light, heat and mobility to millions of people, every day. We are one of the very few companies equipped to solve some of the big complex challenges that matter for the future. We have a real contribution to make to the world's ambition of a low carbon future. Join us, and be part of what we can accomplish together. You can participate in our new ambition to become a net zero company by 2050 or sooner, and to help the world get to net zero.
In Hungary, we operate bp’s Global Business Services organization which is an integrated part of bp. Our people want to play their part in solving the big complex challenges facing our world today and, guided by our bp values, are working to help meet the world’s need for more energy while lowering carbon emissions. In our offices in Budapest and Szeged, we work in customer service, finance, accounting, procurement, HR services and other enabling functions – providing solutions across all of bp. Join our team, and develop your career in an encouraging, forward-thinking environment

Would you like to discover how our diverse, hardworking people are leading the way in making energy cleaner and better – and how you can play your part in our world-class team?

Join our Budapest Team and advance your career as a

Senior Manager, Line Manager Advisory Services

The LMA Manager leads a team of Line Manager Advisors to ensure effective day-to-day service provision to Business Leaders through coaching and consulting on people management queries. This role involves mentoring and developing the team, overseeing daily operations, and acting as an escalation point for complex issues. The manager ensures adherence to company policies and procedures, finds opportunities for operational efficiencies, and supports the development and upskilling of team members. The role requires a strong understanding of the business and population supported, using best practices, and collaborating with various internal partners to ensure compliance and continuous improvement.

In this role You will:

  • Deliver reliable, compliant, and secure People & Culture operations in support of the business
    Lead, mentor, and develop a team of Line Manager Advisors, providing regular feedback, coaching, and guidance to ensure high levels of engagement and production
  •  Oversee the day-to-day operations of the team, ensuring timely and accurate resolution of people management queries
  •  Act as a special point of contact or high-priority issues, providing expert advice and solutions on employee relations, performance management, and other people matters
  • Identify and support development and upskilling initiatives for the advisors, ensuring they can handle the majority of P&C queries and transactions
  •  Identify efficiencies and opportunities for by connecting across P&C teams
  •  Provide timely insights, service performance metrics, resource capacity, and deployment planning to the P&C Senior Leaders and Partners
  • Provide coaching and expert advice to the team of advisors in handling complex people queries
  • Ensure correct process and channels are followed for P&C queries, acting as a gatekeeper for tier 2 and tier 3 services where appropriate
  •  Ensure a positive client experience by helping and enabling the team to adhere to agreed service requirements and SLAs
  •  Identify for operational efficiencies and continuous improvement of service as well as the knowledge base
  •  Ensure the team stays up to date with understanding of policies, standards, and processes
  •  Continuously maintain a broad understanding of business context, issues, people strategy, priorities aligned to entities as well as specifics like labor relations/works council considerations and employee practices in relevant locations
    - Identify and prioritize any technology enhancement opportunities

What You will need to be successful:

  • University degree in relevant field
  • Minimum 5-8 years of relevant experience in HR, including time in leadership roles
  • Proven experience in customer service management
  • Demonstrable leadership skills with the ability to build capability, coach, and drive high performance
  • Breadth and depth across the HR technical areas and able to provide professional advice and act as a coach to others in most of the areas
  • Experience in Human Resources and case-work, proven capability and experience in delivering talent management, ER
  • Track record of effective partnering considering business needs and linking value to business results
  •  Experience with organizational change and working knowledge of local labor legislation and regulations
  •  Proficient in using CRM systems
  • Proficient in using Reporting & Analytics tools

At bp, we provide the following environment & benefits to you:

  • Different bonus opportunities based on performance, wide range of cafeteria elements
  • Life & health insurance, medical care package
  • Flexible working schedule: home office up to 3 days / week, based on team agreement
  • Opportunity to build up long term career path and develop your skills with wide range of learning options
  • Family friendly workplace e.g.: Extended parental leave, Mother-baby room
  • Employees’ wellbeing programs e.g.: Employee Assistance Program, Company Recognition Program
  • Possibility to join our social communities and networks
  • Chill-out and collaboration spaces in our beautiful Budapest Agora and Szeged offices e.g.: Play Zones, Office massage, Sport and music equipment
  • Assets like phone for private usage and company laptop are provided from the first day of employment with other equipment if requested

bp Hungary won the Most Attractive Employer 2024 Award (SSC / BSC sector) fourth time in a row at PwC's annual employer research. Come and join us


Travel Requirement

Negligible travel should be expected with this role


Relocation Assistance:

Relocation may be negotiable for this role


Remote Type:

This position is a hybrid of office/remote working


Skills:

Agility core practices, Agility core practices, Analytical Thinking, Communication, Creativity and Innovation, Customer service delivery excellence, Customer Service Design, Data Management, Decision Making, Developing and implementing strategy, Discovered resource estimation and assurance, Employee and labour relations, Extract, transform and load, Global Perspective, Information Security, Leading transformation, Management Reporting, Managing change, Managing strategic partnerships, Measurement and metrics, Organizational knowledge, Performance and planning, Project and programme management, Stakeholder Engagement, Stakeholder Management {+ 2 more}


Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.

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