Senior Back Office Specialist
2 weeks ago
About the Role
As a Senior Back Office Specialist with Thermo Fisher Scientific, you will be responsible for providing exceptional customer support and ensuring timely handling of customer requests. This role requires strong problem-solving skills, attention to detail, and the ability to work in a fast-paced environment.
Key Responsibilities
- Provide outstanding customer service experience to external customers and internal partners
- Deal with sophisticated customer requirements, handle issues, and process requests within division guidelines
- Become proficient in Customer Relationship Management systems
- Enforce company policies, operational regulations, and departmental training guidelines
- Deliver on promise on daily/weekly/monthly key performance indicator metrics
Requirements
- A minimum of 2-3 years' customer service experience in an SSC/multinational/office environment
- Experience with ERP systems preferred but not crucial
- Requires a high school diploma or a Government Body award
What We Offer
- Competitive salary and Cafeteria benefits (SZÉP-card allowance)
- All You Can Move Sport Pass at a discounted price
- Comprehensive Medicover health insurance package & health screenings
- Life, accident & critical illness insurance
- Monthly pension fund contribution after 6 months of employment
Work Environment
We are proud to be an Affirmative Action / Equal Opportunity Employer committed to hiring a diverse and inclusive workforce. Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
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