Senior German Language Back Office Specialist

2 weeks ago

Budapest, Budapest, Hungary Thermo Fisher Scientific Full time

Key Responsibilities



As a Senior Back Office Specialist with German Language Skills at Thermo Fisher Scientific, you will play a crucial role in supporting our clients throughout the entire lifecycle, including administration, order management, quotations, and master data. Your exceptional customer service skills will enable you to provide outstanding support to our external customers and internal partners in the field of administration, order management, quotations, and master data.

Day-to-Day Activities

• Respond to internal and external customer requests promptly and accurately

• Handle sophisticated customer requirements, issues, and requests within the division's guidelines, collaborating closely with partner functions (sales and commercial, distribution, finance) to fulfill customers' requests or resolve issues

• Become proficient in Customer Relationship Management systems

• Enforce company policies, operational regulations, and departmental training guidelines

• Deliver on promise on daily/weekly/monthly key performance indicator metrics, engaging in efficiency and productivity initiatives

• Play a key role on assignments/projects as required by business expectations

• Consistently apply and meet process expectations, demonstrating attention to operational details and leveraging required computer systems to maintain high-level data accuracy and quality

Requirements

• Minimum of 2-3 years' customer service experience in an SSC/multinational/office environment

• Experience with ERP systems preferred but not crucial

• High school diploma or a Government Body award; a Bachelor's Degree is preferred but not crucial, candidates with proven experience knowledge will also be considered

Working Conditions

• This position requires repetitive typing and regular use of a computer plus multiple displays

• Most of the other physical demands are typical with those associated with an office environment

What We Offer

• Competitive salary and Cafeteria benefits (SZÉP-card allowance)

• All You Can Move Sport Pass at a discounted price

• Comprehensive Medicover health insurance package & health screenings

• Life, accident & critical illness insurance

• Monthly pension fund contribution after 6 months of employment

• Annual performance-based bonus

• Flexible working arrangements

• Professional development through soft and hard skill training and continuous learning opportunities

• Complimentary language courses after 3 months of employment

• Modern office environment with standing desks and ergonomic chairs, approximately 10 minutes from the city center

• Access to discounted dental care services

• Relaxation areas with massage chairs

• Complimentary parking in the office building

• Multilingual work environment with native colleagues

• Vibrant, collaborative culture with a diverse, multicultural community and innovative technology

• Exciting team and company events, including Social Responsibility and After-Hours activities

Our Mission

Our Mission is to enable our customers to make the world healthier, cleaner, and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation, and Involvement - working together to accelerate research, take on sophisticated scientific challenges, drive technological innovation, and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds, and perspectives are valued.

#GBS24

Benefits Highlights



• Competitive salary and Cafeteria benefits (SZÉP-card allowance)

• Comprehensive Medicover health insurance package & health screenings

• Life, accident & critical illness insurance

• Professional development through soft and hard skill training and continuous learning opportunities

• Modern office environment with standing desks and ergonomic chairs, approximately 10 minutes from the city center

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