Senior German Language Back Office Specialist
3 weeks ago
Work Schedule
As a Senior Back Office Specialist at Thermo Fisher Scientific, you will be part of a dynamic team that supports our clients throughout the lifecycle, including administration, order management, quotations, and master data. This role requires exceptional customer support skills, with a focus on providing prompt and accurate responses to internal and external customer requests.
A Day in the Life:
- Be a role model and provide outstanding customer service experience to our external customers and internal partners in the field of administration, order management, quotations, and master data.
- Deal with sophisticated customer requirements, handle issues, process, and follow up all relevant requests within the division's guidelines, collaborating closely with partner functions (sales and commercial, distribution, finance) to fulfill customers' requests or resolve issues.
- Become proficient in Customer Relationship Management systems.
- Enforce company policies, operational regulations, and departmental training guidelines.
- Deliver on promise on daily/weekly/monthly key performance indicator metrics. Engage in efficiency and productivity initiatives.
- Play a key role on assignments/projects as required by business expectations.
- Consistently apply and meet the process expectations and demonstrate attention to operational details and leverage required computer systems to maintain high-level data accuracy and quality.
Keys to Success:
- Demonstrate high integrity and compliance.
- Display attention to detail and accuracy.
- Good problem-solving skills and ability to multitask under tight deadlines.
- Must possess self-motivation, passion, a positive attitude, and perform as a great teammate.
- Strong written and verbal communication skills.
- Good organizational skills and the ability to prioritize workload optimally.
- Must demonstrate judgment, diplomacy in dealing with internal and external customers.
- Work on own initiative on daily routine tasks as well as solving system issues.
- Ability to deal with ambiguity, to act without having all details available, have a sense of ownership of roles and responsibilities, and ability to see the bigger picture.
Benefits:
- Competitive salary and Cafeteria benefits (SZÉP-card allowance)
- All You Can Move Sport Pass at a discounted price
- Comprehensive Medicover health insurance package & health screenings
- Life, accident & critical illness insurance
- Monthly pension fund contribution after 6 months of employment
- Annual performance-based bonus
- Flexible working arrangements
- Professional development through soft and hard skill training and continuous learning opportunities
- Complimentary language courses after 3 months of employment
- Modern office environment with standing desks and ergonomic chairs, approximately 10 minutes from the city center
- Access to discounted dental care services
- Relaxation areas with massage chairs
- Complimentary parking in the office building
- Multilingual work environment with native colleagues
- Vibrant, collaborative culture with a diverse, multicultural community and innovative technology
- Exciting team and company events, including Social Responsibility and After-Hours activities
Our Mission:
At Thermo Fisher Scientific, our mission is to enable our customers to make the world healthier, cleaner, and safer. We share a common set of values - Integrity, Intensity, Innovation, and Involvement - working together to accelerate research, take on sophisticated scientific challenges, drive technological innovation, and support patients in need.
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