Automotive Industry Client Experience Specialist
2 weeks ago
Wallis British Motors KFT.
We are seeking a highly motivated and experienced Automotive Industry Client Experience Specialist to join our team in Budapest. As a key member of our management team, you will be responsible for monitoring and improving the client experience at our Jaguar Land Rover retail dealership.
Job Description:
In this role, you will be responsible for improving client satisfaction and mitigating dissatisfaction with their retailer experience. This includes identifying quickly and effectively any client dissatisfaction in sales and service, involving colleagues to solve the issue, and direct interaction with clients where required to immediately address and rectify their concerns.
You will also be responsible for coordinating Retailer marketing initiatives, including local events, digital channels, and media planning, assigning operational activities to colleagues. Additionally, you will design and coordinate all retailers' sales and services CRM activities.
Required Skills and Qualifications:
To be successful in this role, you will need at least 5 years of work experience in the automotive industry, in sales, customer management, or customer service. You must have a passion for creating great experiences for clients and strong communication skills, confident in challenging situations while showing empathy and desire to drive clients' satisfaction and loyalty.
You will also need ability to work positively within a team and contribute towards its success, as well as process-oriented personality with great attention to detail and great analytical skills – can effectively analyse data to seek out opportunities for improvement.
Benefits:
This is an excellent opportunity to deal with luxury brands and premium clientele, with a position of high responsibilities as a manager. You will have an overview of the automotive industry and professional development, as well as attractive compensation package (bonus option, cafeteria, professional trainings).
You will also have career options within the company group, exciting, motivating, challenging tasks, and an attractive working environment (easily accessible within Bp. both by car or public transport).
Salary: The estimated annual salary for this position is around €60,000 - €80,000, depending on your experience and qualifications.
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