Dutch Speaking Customer Service Ambassador

7 days ago


Budapest, Budapest, Hungary Get Work Trend Kft. Full time
Customer Support Role in a Global IT Services Leader

We are seeking a Dutch speaking customer service representative to join our team in Budapest. This role is perfect for someone who is passionate about delivering exceptional customer experiences and has excellent communication skills.

About the Company

Our client is a global IT services leader that reshapes business and technology models for the digital age through industry-focused consulting, fostering innovation and efficiency.

Responsibilities
  • Provide outstanding support for our applications, addressing customer issues via phone, chat, and email.
  • Meet and surpass service level goals using support tools like email, chat, telephone, and Salesforce.
  • Actively seek product improvements and bug identification to enhance customer experience.
  • Respond to stakeholders through email and chat, meeting research targets.
  • Ensure adherence to process guidelines, stay updated on process knowledge, and follow security practices.
  • Contribute to knowledge sharing, organizational activities, and align personal goals with the team.
Requirements

To be successful in this role, you will need:

  • A high school degree.
  • Fluent Dutch and English language skills.
  • At least 1 year of experience in customer service.
  • A flexible and dynamic personality.
  • Customer-centricity mindset, and problem-solving skills.
  • Experience with Salesforce.com is positive.
Benefits

As a customer service representative at our company, you can expect:

  • A competitive salary (approx. €30,000 - €40,000 per year).
  • Cafeteria benefits.
  • Free sport allowance.
  • All You Can Move SportPass (at a discounted price).
  • Medicover health- and Generali life insurance.
  • Work commute supplement.
  • Monthly public transportation (BKV) pass price.
  • Office parking space.
  • Safety glasses reimbursement.
  • Language course reimbursement.
  • Childbirth supplement.
  • Baby pack in case of childbirth.
  • Bring your kids to work.
  • Voluntary pension- and health fund membership fee contribution.
  • Széchenyi Recreation Card.
  • Fitness discount.

This is an exciting opportunity to join a global IT services leader and contribute to delivering exceptional customer experiences. If you have a passion for customer service and are looking for a challenging and rewarding role, please apply now.



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