Senior German Language Customer Support Specialist
3 weeks ago
About the Role
Thermo Fisher Scientific is seeking a Senior German Language Customer Support Specialist to join our team. As a key member of our customer support team, you will be responsible for providing top-notch support to our customers via phone and email.
Key Responsibilities
- Act as the first point of contact for our customers via phone and email
- Create and assign tickets in our ticketing system
- Decide on the best course of action to address customer needs
- Take part in the Request for Quotation process
- Document all required information as per instructions
- Manage the process for raised inquiries and complaints to resolution
- Maintain customer databases
- Create and maintain equipment records
- Assess the need for change and implement to increase productivity
- Build positive relationships with internal departments and customers
Requirements
- 1+ years' customer service experience
- High school graduate, bachelor's degree preferred
- Fluency in German and English languages, both written and verbal
- Proficient in Microsoft Office
- Strong written and verbal communication skills
- Good problem-solving skill and result-oriented demeanor
- Display attention to detail and accuracy in the workplace
- Good organizational skills and ability to prioritize effectively
About Us
At Thermo Fisher Scientific, we are committed to enabling our customers to make the world healthier, cleaner, and safer. We are a global leader in serving science, with a portfolio of innovative technologies that enable our customers to make the world healthier, cleaner, and safer.
What We Offer
- Competitive salary and Cafeteria benefits
- All You Can Move Sport Pass at a discounted price
- Comprehensive Medicover health insurance package and health screenings
- Life, accident, and critical illness insurance
- Monthly pension fund contribution after 6 months of employment
- Annual performance-based bonus
- Professional development through soft and hard skill training and continuous learning opportunities
- Complimentary language courses after 3 months of employment
- Modern office environment with standing desks and ergonomic chairs
- Access to discounted dental care services
- Relaxation areas with massage chairs
- Complimentary parking in the office building
- Multilingual work environment with native colleagues
- Vibrant, collaborative culture with a diverse, multicultural community and innovative technology
- Exciting team and company events, including Social Responsibility and After-Hours activities
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