IT Support Specialist for Global Services
3 weeks ago
About the Role: We are seeking a skilled and customer-focused IT Support Specialist to join our Global Services team at Getronics. As a key member of our team, you will provide exceptional first-line technical support to our customers, ensuring their IT needs are met and exceeded.
Job Purpose: The primary goal of this role is to offer high-quality IT support to our customers, acting as a single point of contact for resolving and addressing their IT issues and queries. You will provide support through various channels, including email, chat, ITSM tools, and phone, in the contracted languages.
Main Responsibilities:
- Deal with software and connection-related issues
- Handle common IT (software/hardware) issues and queries
- Use automated diagnostic programs to solve network problems
- Escalate complex cases to other parties, internal or external
- Provide first-line technical support to customers through various channels, including phone, ticket, chat, and email
Skills and Qualifications: To be successful in this role, you will need a good command of English and Spanish, both written and verbal. A high school degree or equivalent is required, along with effective communication skills and the ability to find creative solutions to problems. You should also be able to work well in a multicultural environment, have 24/7 availability, and possess analytical thinking skills.
Benefits: As an IT Support Specialist, you will enjoy a range of benefits, including a competitive salary, language allowance, SZÉP card benefit, sign-on bonus, and private health insurance. You will also have access to flexible hybrid working, remote work options, and a multicultural environment with over 25 nationalities.
About Getronics: Getronics is a global ICT integrator with a long history spanning over 135 years. Our vision is to reimagine the digital future, one customer at a time, through our integrated and secure-by-design portfolio. We serve over 1,400 customers across the globe, providing consistent IT services through our unique Global Workspace Alliance model.
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