Business Support Specialist
4 weeks ago
We are seeking a highly skilled Business Support Specialist to join our team at the UNICEF Global Shared Services Centre. As a Business Support Specialist, you will be responsible for providing technical and business application support to UNICEF staff at all levels, through various channels, conducting thorough investigation, problem analysis and the resolution of these issues in a timely and professional manner.
Key Responsibilities- Provide technical and business application support to UNICEF staff, including troubleshooting and resolving issues related to IT systems and business processes.
- Collaborate with Business and Technical SMEs at GSSC and other HQ Offices to inform improvements to business processes.
- Maintenance of knowledge base library, provide work shadowing and business continuity.
- Liase with other GSSC Sections, ICTD and Headquarter Divisions to handle IT or business-related inquiries and complaints.
- Office 365, Azure Cloud, SAP R3/HANA, SharePoint, Incident management, Problem management processes, ITIL Foundation Certificate, Customer support certification, ITIL change management, Problem management best practices.
- Good organizational abilities and adherence to established procedures, ensuring a well-structured and efficient work environment.
- Good communication and collaboration skills to effectively support internal and external stakeholders and to collaborate with external vendors.
- Starting Net: 610.135 Ft/month tax-free salary
- Hybrid work (2 HO)
- Office: Budapest, Wesselényi u. 16, 1077
- International Career opportunity
- UN sponsored medical insurance + pension plan30 days of annual leaves per year and 1-month teleworking opportunity
- LinkedIn Learning license
- Language learning opportunities
- Career development support
- Family allowances
- Work for a good cause
- Opportunity to work in an inclusive multinational environment
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