Collaboration Services Professional
3 days ago
The World Health Organization is seeking a Collaboration Services Professional to join its team in Geneva, Switzerland.
About the Role
This exciting opportunity involves providing technical expertise and support for collaboration services at the WHO. As a key member of the Information Management and Technology department, you will play a crucial role in ensuring the smooth operation of Microsoft 365 collaboration tools and other enterprise systems.
Key Responsibilities
- Develop and maintain governance policies for collaboration tools
- Gather requirements and optimize collaboration tools for the Organization's needs
- Design, deploy, and maintain Microsoft 365 collaboration tools and their integration with other enterprise systems
- Ensure proper configuration, functioning, availability, and security of Microsoft 365 collaboration tools and compliance with cybersecurity and data protection policies
- Monitor usage and performance of collaboration tools and drive user adoption
- Develop and maintain system documentation and standard operating procedures
- Develop and maintain tools to automate deployment, operations, and management, including provisioning and de-provisioning of services and access authorizations
- Provide third-level support for user requests, incident, and problem management
- Maintain knowledge bases for users and support teams
- Provide technical expertise to ICT projects in collaboration services
- Stay current on the latest technologies and recommend enhancements and extensions
Requirements
- A first university degree in computer science, engineering, information management, or related discipline
- At least 5 years of professional experience in deploying and supporting Microsoft 365 platform for collaboration and applications
- Proven experience supporting large-scale environments with large global user bases
- Excellent knowledge of Microsoft 365 collaboration tools, scripting, and network technologies
- Strong interpersonal, planning, and organizational skills
- Excellent communication, problem-solving, and analytical skills
Benefits
- A competitive salary estimated to be around USD 90,000 per annum, based on the location and job requirements
- 30 days of annual leave
- Alliance with UN personnel benefits package
- Travel opportunities within the region
- Work-life balance and flexible working arrangements
About WHO
The World Health Organization (WHO) is a specialized agency of the United Nations responsible for international public health. With over 7,000 staff members from more than 150 countries, WHO works to provide leadership on global health matters, shape the research agenda, set norms and standards, articulate ethical and evidence-based policy options, and provide technical and financial assistance to countries.
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