Customer Service Representative

3 weeks ago

Budapest, Budapest, Hungary Thermo Fisher Scientific Full time
Job Title: Customer Service Representative

Job Summary:

Thermo Fisher Scientific Inc. is seeking a highly skilled Customer Service Representative to join our team in Budapest. As a key member of our Customer Service team, you will be responsible for providing exceptional customer service, promptly and accurately responding to internal and external customer requests, and ensuring seamless order management throughout the lifecycle.

Key Responsibilities:

  • Be a role model and provide outstanding customer service experience to our external customers and internal collaborators in the field of administration, order management, quotations, and master data.
  • Attend to sophisticated customer requirements, handle user problems, process and follow up on all relevant requests in accordance with the division's guidelines.
  • Become proficient in Customer Relationship Management systems.
  • Implement company policies, operational regulations, and departmental training guidelines.
  • Deliver on promise on daily/weekly/monthly key performance indicator metrics. Engage in efficiency and productivity initiatives.
  • Play a key role on assignments/projects as the need arises by business expectations.
  • Consistently apply and meet the process expectations and demonstrate attention to operational details and leverage required computer systems to maintain high-level data accuracy and quality.

Requirements:

  • A minimum of 2-3 years' customer service experience required, preferably in an SSC/multinational/office environment.
  • Experience with ERP systems preferred but not crucial.
  • Requires a Bachelor's Degree, preferably in Business Administration or Scientific field or the equivalent knowledge and experience.
  • Good command of Spanish language is a must.

What We Offer:

  • Competitive salary and Cafeteria benefits (SZÉP-card allowance)
  • All You Can Move Sport Pass at a discounted price
  • Comprehensive Medicover health insurance package & health screenings
  • Life, accident & critical illness insurance
  • Monthly pension fund contribution after 6 months of employment
  • Annual performance-based bonus
  • Professional development through soft and hard skill training and continuous learning opportunities
  • Complimentary language courses after 3 months of employment
  • Modern office environment with standing desks and ergonomic chairs, approximately 10 minutes from the city center
  • Access to discounted dental care services
  • Relaxation areas with massage chairs
  • Complimentary parking in the office building
  • Multilingual work environment with native colleagues
  • Vibrant, collaborative culture with a diverse, multicultural community and innovative technology
  • Exciting team and company events, including Social Responsibility and After-Hours activities

Working Conditions:

  • This position requires repetitive typing, considerable interaction on the teleconferences, and regular use of a computer.
  • Most of the other physical demands are typical with those associated with an office environment.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status.

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