Global Collections Expert
1 month ago
Gain a unique opportunity to partner with a leading global healthcare company focused on advancing science to improve lives as a seasoned Collections Analyst. This role involves managing customer requests and disputes, ensuring accurate case registration and classification while contributing to impactful global healthcare initiatives.
Main Responsibilities:- Deliver collections management services to ensure seamless business operations
- Review AR ageing reports to identify areas for improvement
- Perform collection and dunning from the related system, determining appropriate escalations and follow-up actions in line with the defined process
- Manage dispute and claim processes, including qualifying, creating disputes identified by Ci2C, and resolving disputes under Ci2C responsibility
- Contribute to business and customer collection strategy reviews, preparing KPI reports on a weekly/monthly basis
- Build expert knowledge of scope activities, local entity knowledge, and serve as a super-user; coach junior analysts while proactively anticipating operational issues
- Participate in process improvement and automation initiatives, identifying opportunities to eliminate redundant tasks and ensure smooth transitions
- Graduate degree in accounting or finance (advantageous)
- Experience in Customer Service, Order to Cash, Credit & Collection management
- Hands-on experience with collections or receivables
- Ability to interact professionally with internal and external clients; team player with good communication skills
- Strong attention to detail, accuracy, and expertise in MS Excel and Microsoft Office
- Fluent in Polish and English
- An international work environment, in which you can develop your talent and realize ideas and innovations within a competent team
- An attractive, market-oriented salary of approximately €60,000 - €80,000 per annum, depending on location and experience
- Cafeteria benefits and flexible home office policy, with a possibility to work up to 60% of time from home
- Collective life and accident insurance and yearly medical check-up
- An individual and well-structured introduction and training of new employees, with a dedicated Buddy to support your integration
- Your own career path within Sanofi, with purposeful support for your professional and personal development
- Join a great community, with special events such as Monthly Board Game Nights, Summer Events, Well-Being Lectures & Sport Clubs
Adecco Kft. is a leading global staffing company, providing workforce solutions to help businesses succeed. Our commitment to innovation, quality, and customer satisfaction has earned us a reputation as a trusted partner in the industry.
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