Global Quote to Cash Operations Leader
3 weeks ago
At Formlabs, we're growing rapidly and need a skilled Global Quote to Cash Operations Leader to join our Finance & Global Quote to Cash team. This role plays a crucial part in driving financial operations and delivering timely and accurate information to manage our expanding business.
We're looking for a service-oriented leader with strong operations, process, and automation skills, as well as experience in Accounts Receivable. This individual will have a high impact on our fast-growing company, helping us automate and simplify internal processes to achieve target KPIs.
As a Global Quote to Cash Operations Leader, you'll manage a team of 15+ to deliver results while providing exceptional customer service and experience. Key responsibilities include:
- Managing customer inbound call and chat support
- Handling customer setup and requests, including tax exemptions and terms requests
- Processing customer quotes, sales orders, and approvals
- Handling invoicing, cash collections, and cash application
- Providing post-sale support, including credit memo and return processing
- Managing contract registrations and tracking
- Handling customer and sales tickets/emails
- Managing channel partner case management
- Coordinating Accounts Receivable close process and VAT filings
Key requirements for this role include:
- Strong analytical skills and problem-solving abilities
- Sharp business acumen and judgment
- Results-driven and customer-focused mindset
- Experience with the quote to cash process in a global organization
- Ability to multi-task, prioritize, and work efficiently
- Experience in implementing a Shared Service model
- Excellent communication and collaboration skills
We offer a competitive salary range of $100,000 - $120,000 per year, depending on experience, as well as a range of benefits, including private health insurance, shares in the company, and a monthly or quarterly public transportation pass. If you're passionate about 3D printing and the tech industry, and you're looking for a challenging and rewarding role, please apply.
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