Order Management Specialist

4 weeks ago


Budapest, Budapest, Hungary MŰISZ HOLDING Kft. Full time
Job Description

We are seeking a highly organized and detail-oriented Order Management Specialist to join our team at MŰISZ HOLDING Kft.

Key Responsibilities
  • Process Product Destruction and Return Claims: Utilize our internal system and defined processes to efficiently manage product destruction and return claims.
  • Logistics-Related Issues: Handle damages, under/over shipments, and product quality concerns through our internal portal, ensuring timely resolution and effective communication with internal teams.
  • Data Entry and Reporting: Ensure accurate and timely data entry, research, and reporting, with the ability to escalate unresolved issues when necessary.
  • Cross-Functional Collaboration: Liaise with internal teams to communicate issue statuses and escalate when necessary, promoting effective cross-functional collaboration and seeking resolution wherever possible.
  • Compliance and Quality: Maintain and report data within defined timelines and format, adhering to SOX regulations and internal defined procedures.
  • Reporting and Analysis: Generate and analyze reports using ERP systems (e.g., SAP) and Excel to provide insights on incident status and processing timelines.
Requirements
  • Experience: 0 – 3 years of experience in customer service or sales-related roles.
  • Work Approach: Structured work approach and good attention to detail.
  • Language Proficiency: Business proficiency in English (both written and spoken).
  • Service and Quality Mindset: Service and quality-oriented mindset with the ability to meet deadlines.
  • Technical Skills: Proficiency in ERP systems (preferably SAP), Microsoft Office (with a focus on Excel), and general reporting.
  • Additional Languages: Knowledge of additional languages such as German (preferred), Spanish, Chinese, or Korean is a plus.


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