Polish Speaking Service Desk Agent

1 day ago

Budapest, Budapest, Hungary Cognizant Technology Solutions Full time 30,000 - 50,000 per year

Polish speaking Service Desk Representative

Job details

  • Job location: Budapest, Hungary, 9th District, Mill Park office building
  • Role type: permanent
  • Full time employment, 40 hours/week
  • Normal office hours
  • Hybrid work mode: office attendance is required once per week

What we offer - Our benefits

  • Competitive salary
  • Health insurance package at a private clinic
  • Annual bonus
  • Risk and accident insurance
  • Cafeteria
  • Language course reimbursement
  • Relocation package
  • All You can Move Sportpass

Job responsibilities

  • Resolving IT issues of our clients, act as first point of contact for the customer (Level 1 IT support)
  • Handling end-user calls and web queries via tools, phone and email
  • Documentation and precise administration, logging of calls on the ticketing tool
  • Delegation of problems which cannot be resolved on first level to the competent Level 2 teams
  • Keep the user informed, own and follow-up ongoing cases
  • Maintaining and improving customer satisfaction level

You are

  • Advanced or native in Polish language and in English
  • Experienced in any customer service – experience gained in IT Help Desk
  • You have willing-to-learn attitude & customer-focus mindset
  • Excellent communication skills – both written and spoken
  • Flexible, multitasking, dynamic personality, team player attitude
  • You have logical thinking, good problem solving skills
  • Hungarian knowledge is preferred but not a must
  • Open to work in shifts

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