Aftersales Manager

6 days ago

Budapest, Budapest, Hungary Changan Europe Full time €45,000 - €60,000 per year

About Us

Changan Automobile, one of China's leading automotive manufacturers, is accelerating its global expansion and strengthening its presence in Europe. We are now looking for an experienced and proactive
Regional Aftersales Manager – Eastern Europe
to support and oversee aftersales operations across key Eastern European markets, working closely with our local general distributors and dealer partners.

Key Responsibilities

  • Serve as the primary regional link between Changan Europe and our general distributors across Eastern European markets for all aftersales-related matters.
  • Guide and support GDs in setting up and optimizing their aftersales operations, including service network development, parts supply chain, warranty processes, and customer service systems.
  • Ensure the implementation and adherence to Changan's aftersales standards, processes, and operational KPIs across each distributor's dealer network.
  • Monitor service quality, CSI/NPS levels, technical support capabilities, and warranty claim handling across the region.
  • Work closely with HQ teams (technical, warranty, parts, training, logistics) to provide timely, accurate support to distributors.
  • Provide continuous evaluation and reporting on each distributor's aftersales performance, identifying gaps and driving improvement initiatives where needed.
  • Conduct regular on-site visits and service audits to ensure compliance, coach local teams, and maintain strong relationships with distributors and dealers.
  • Lead the rollout of service campaigns, technical training programs, system upgrades, and aftersales projects across Eastern European markets.
  • Establish and enhance Changan's after-sales service system in the region, ensure rapid response mechanisms, address and improve customer issues, and reinforce the brand's service image.

What We're Looking For

  • Minimum 5 years of automotive aftersales experience, ideally in a regional role or supporting distributors/importers.
  • Strong understanding of aftersales functions: service operations, parts logistics, warranty management, technical support, training, and customer satisfaction.
  • Direct experience working with general distributors or importer–dealer models.
  • Excellent communication, stakeholder management, and cross-cultural coordination skills.
  • Fluent English required; knowledge of at least one Eastern European language (e.g., Czech, Romanian, Hungarian) is an advantage.
  • Willingness to travel frequently within Eastern Europe (approx. 40–50%).

  • Electric Vehicle Aftersales Consultant with Italian

    6 days ago

    Budapest, Budapest, Hungary MSX International Full time €50,000 - €60,000 per year

    Company DescriptionMSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and...

  • Electric Vehicle Aftersales Consultant with Norwegian

    6 days ago

    Budapest, Budapest, Hungary MSX International Full time €48,000 - €72,000 per year

    Company DescriptionMSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and...

  • Business Analyst Aftersales

    6 days ago

    Budapest, Budapest, Hungary MSX International Full time 2,500,000 - 5,000,000 per year

    Company DescriptionMSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and...

  • Retail Brand Manager

    4 days ago

    Budapest, Budapest, Hungary AWSC Retail Kft. Full time 120,000 - 240,000 per year

    Would you like to take part in the construction of Central and Eastern Europe's dominant car trade and mobility service provider? Join the company group listed in the premium category of the Hungarian stock exchange, a Hungarian company group with stable foundations, which is not only a significant player in Hungary, but also dynamically expanding in the...

  • Sales Manager Romania

    4 days ago

    Budapest, Budapest, Hungary Changan Europe Full time €42,000 - €84,000 per year

    About ChanganChangan is one of China's leading automotive groups and is rapidly expanding across Europe with a strong focus on intelligent, sustainable, and premium mobility. In Romania, Changan will operate through a dealer-based distribution model, partnering with the best local retailers to build a high-performing sales and aftersales network.As we enter...

  • German Speaking Customer Support Specialist

    6 days ago

    Budapest, Budapest, Hungary EPTA Full time 250,000 - 500,000 per year

    DescriptionEpta International BSC is a global leader in commercial refrigeration solutions, committed to providing cutting-edge, sustainable products and exceptional customer service. As part of our mission to deliver premium aftersales support, we are dedicated to continuous improvement and customer satisfaction. We are looking for German-speaking Customer...

  • Hungarian & English Speaking Customer Care Specialist

    6 days ago

    Budapest, Budapest, Hungary EPTA Full time 2,500,000 - 3,200,000 per year

    DescriptionJoin Our Team as an English–Hungarian Speaking Customer Support Specialist Epta International BSC is a global leader in commercial refrigeration solutions, dedicated to innovation, sustainability, and outstanding customer experience. As part of our commitment to premium aftersales service, we continuously strive to improve, evolve, and exceed...

  • German Speaking Customer Support Specialist

    6 days ago

    Budapest, Budapest, Hungary EPTA Full time €40,000 - €80,000 per year

    Epta International BSC is a global leader in commercial refrigeration solutions, committed to providing cutting-edge, sustainable products and exceptional customer service. As part of our mission to deliver premium aftersales support, we are dedicated to continuous improvement and customer satisfaction. We are looking for German-speaking Customer Support...

  • Hungarian & English Speaking Customer Care Specialist

    6 days ago

    Budapest, Budapest, Hungary EPTA Full time €22,000 - €45,000 per year

    Join Our Team as an English–Hungarian Speaking Customer Support Specialist Epta International BSC is a global leader in commercial refrigeration solutions, dedicated to innovation, sustainability, and outstanding customer experience. As part of our commitment to premium aftersales service, we continuously strive to improve, evolve, and exceed customer...

  • German Speaking Customer Support Specialist

    4 days ago

    Budapest, Budapest, Hungary EPTA GROUP Full time 2,800,000 - 4,200,000 per year

    Job DescriptionWe are looking forGerman-speaking Customer Support Specialiststo join our team and help us deliver exceptional service around the clock.In this role, you will be responsible for providing outstanding customer support byanswering incoming calls and managing service requests in Germanvia customer portals and email—ensuring a high standard of...