German or French Speaking International Customer Specialist

15 hours ago

Budapest Metropolitan Area, Hungary Computacenter Full time

Your future tasks will be...

As an International Customer Specialist, you will be at the forefront of the customer experience, working with some of the largest global brands. You will support customers and their user across Europe and reduce the complexities of International trading.

On a daily basis:

  • You prepare customer facing quotations by working with our Partner network, ensuring best pricing, product availability and suitability
  • You keep contact with internal service providers to obtain information relating to the effective and accurate sales order processing, including validation of international ordering protocols for Export and Intra-EU shipments
  • You ensure the accurate & efficient sales order entry in accordance with customer specific SLAs and requirements, including any downstream management of own sales orders
  • You ensure correct product selection, based on rebates, pricing, availability & lead times, inventory, contract, customer requirements etc.
  • You support the maintenance of customer specific pricing & catalogues, linked to our customer facing eBusiness procurement tools
  • You need to proactively resolve and manage customer, account, order, and invoices queries (as received) promptly
  • You contribute and participate in continuous improvement and optimisation projects across the Group to deliver operational efficiencies that enhance the customer experience
  • You support standard customer reporting requirements as required (as identified through during the onboarding process)
  • You deliver an exceptional customer experience.

You are an ideal candidate if…

  • You have at least 1 year experience in a customer service related position
  • You are fluent in English + German or French
  • You have strong administrative and good communication skills
  • Ability to learn, develop and grow in a fast-paced environment
  • A high degree of adaptability and flexibility in your approach, with a proactive approach to continuous improvement
  • Ability to work in a team, on their own, with the ability to prioritise workload
  • Knowledge of the major IT manufacturers and their products.

You have an advantage if...

  • You are familiar with SAP
  • You have Quote order management experience
  • You have experience in Sales Support.

What can we offer to you?

  • Development and career opportunity within an international team
  • As you will have a lot of cross-functional tasks, you can have insight and gain impressive knowledge of numerous departments in a global company
  • Language courses, trainings and Talent Programmes
  • Medicare private health care package and cafeteria benefits (yearly gross HUF and after the first year spent within the company, it grows to gross HUF)
  • Reward and recognition.

About us

Computacenter is a leading independent provider of IT infrastructure services, with about 20,000 employees worldwide. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers' infrastructures.

We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.

Interested in joining a company with a strong sense of community?

We're growing. We're hiring. We encourage. We empower. We support.

winningtogether #peoplematter

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