Front Office Manager

6 days ago

Folyami hajóRiver Ship Budapest Hungary Scenic Group Full time 174,000 - 345,600 per year


Requirements
  • Min. 2-3 years' experience as Front Office Manager
  • Experience in 4* or 5* operations (Hotel and/or cruise ships)
  • A hotel/catering management or hospitality qualification can be advantageous
  • Highly proficient in spoken and written English, French can be a good advantage.
  • Strong computer skills
  • Experience in bookkeeping/accounting
  • Experience with ordering and inventory
  • Knowledge of HACCP
  • Strong Leadership Skills
  • Self-organized, disciplined, and reliable
  • Familiar to work in a multicultural environment
  • Team player
  • Problem solver, troubleshooter
  • Work under pressure
  • Outgoing toward guests
  • Able to conduct training
  • Having a flair for administration
  • Complaint Management skills
  • Reflect at all time a positive can-do attitude
  • Well-groomed and maintain perfect hygiene standards
Role and Responsibilities
  • Coordinating and supervising the Front Desk to ensure a smooth and effective operation according to the Company standards
  • Ensuring proper training of Front Desk crew
  • Assisting and replacing the Hotel Manager as per instructions
  • Coordinating and arranging duty- and welcome schedule as well as guest and crew appointments for the Hairdresser
  • Preparing and sending the police reports for arrival and departure
  • Supervising the onboard Boutique as per Company standards
  • Monitoring and controlling daily closings are done by Night Auditor
  • Responsible for cruise preparations
  • Administrating the cruise closings, including invoice control, credit card settlements, city ledgers, and recording of onboard revenue
  • Preparing the duty schedule following legal requirements
  • Familiar with all itinerary-related ports of call and shore excursions
  • Creating end of cruise reports
  • Responsible for the monthly inventories as well as delivery control for Front Desk and Hairdresser
  • Providing professional and courteous service according to the Company standards and procedures
  • Guest Check-in and Check-out
  • Professional handling of guest complaints, including accurate reporting on e-log
  • Answering all telephone calls promptly
  • Distributing information within the team and exchanging information between departments
  • Sending out dinner invitations to guest
  • Proofreading printed material created by the Receptionist
  • Ensuring shore-side IT support if required
  • Arranging external laundry supplier as per instructions of Hotel Manager
  • Cooperating with Cruise Director to ensure smooth operation
  • Ensuring proper welcome and introduction to the team of new joining crewmembers and responsible for crew embarkation setting (e.g. key card preparation)
  • Evaluating Front Desk team in assistance with the Hotel Manager and providing feedback to crewmembers including performance-enhancing action plans if necessary
  • Monitoring and ensuring necessary disciplinary actions are taken and administered according to the Company standard.
  • Ensuring embarking crewmembers have required documentation
  • Verifying all on board (guests and crew) at departures
  • Ensuring no unauthorized persons are coming on board
  • Proper use of an onboard system
  • Cash count at every shift change
  • Providing wake-up calls for guests
  • Maintaining cleanliness front and back of the house according to HACCP regulations
  • Ensuring correct handling of all equipment, devices, and machinery
  • Participating in all Safety Drills as per Captain's orders and ensuring solid knowledge of designated Safety role
  • Reporting any potential Safety hazards immediately
  • Ensuring the Front Desk department has a full understanding of the designated Safety role, duties and in-port-manning
  • Ensuring the AGE control panel and codes are always up to date
  • Maintaining crew list
  • Assisting crewmembers with administrative tasks as instructed by the Hotel Manager and the Head Office
  • Preparing and monitoring the department's vacation planning following the ships overall vacation plan
  • Maintaining and updating the red Safety book
  • Updating Safety role and in-port-manning lists
Side Tasks
  • Participating in scheduled training, briefings, and meetings
  • Fulfilling further job-related duties as instructed by the Supervisor, such as luggage service, loading, and garbage off-loading
  • Assisting other departments as per Supervisor's instruction
Salary: starting salary in the first contract is 2.900€/month net

Contract type: Swiss, with all the benefits of the Swiss labour laws

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