Norwegian speaking Service Desk Analyst for Budapest office

5 days ago

Budapest, Budapest, Hungary The lemon Consulting Full time 40,000 - 58,000 per year

Position: Service Desk Analyst

Location: Budapest, Hungary

Work model: onsite

Employment type: Full-time, 1 year contract

Remuneration: Base salary.

DUTIES AND RESPONSIBILITIES:

  • Serve as the primary point of contact for users via phone, chat, email, and self-service portal for IT-related issues and service requests
  • Log and document incidents, service requests, and resolutions accurately in the IT Service Management (ITSM) tool.
  • Ensure timely resolution of user issues within defined service-level agreements (SLAs) and ticket lifecycles.
  • Coordinate with internal teams or resolver groups to facilitate issue resolution when necessary.
  • Manage incident handling, escalation processes, and follow-up communications effectively.
  • Take ownership of user issues, monitor progress, and provide regular updates until closure.
  • Maintain a high level of customer service and professionalism in all interactions.
  • Work independently as well as collaboratively within a team environment.
  • Handle multiple tasks and priorities efficiently with minimal supervision.
  • Adhere to company and client policies, procedures, and quality standards.
  • Support and comply with all Key Performance Indicator (KPI) targets to minimize business impact.
  • Ensure schedule adherence, including obtaining pre-approval for breaks or time off as required.
  • Participate in process improvement initiatives and perform additional tasks contributing to service enhancement.

REQUIREMENTS:

  • Native/fluent in Norwegian (C1), both oral and written. As well as proficiency in English (at least B2 level).
  • 13 years in IT Service Desk, Application Support, or Technical Support (L1L2).
  • Bachelors degree in IT, Computer Science, or a related field (or equivalent experience).
  • Familiarity with ITSM tools such as ServiceNow, BMC Remedy, HPSM, or CA Service Desk.
  • Understanding of IT concepts such as SDLC, operating systems, and database technologies.
  • Experience in SAP or other enterprise applications support.
  • ITIL Foundation, MCSE, or equivalent.
  • Excellent verbal and written communication in English.
  • Strong problem-solving and analytical abilities.
  • Customer-focused mindset with a commitment to service excellence.
  • Ability to manage time effectively and remain organized under pressure.
  • Self-motivated, proactive, and adaptable in a dynamic work environment.

BENEFITS:

  • Comprehensive medical coverage
  • Access to 5,000+ free courses, practice tools, and certifications, focusing on advanced technologies
  • Attractive salary and allowances based on role and experience
  • 4 weeks of paid vacation annually
  • Enjoy a dynamic, supportive work environment with regular celebrations, wellness activities, and strong team camaraderie

  • Norwegian-Speaking Service Desk Analyst

    1 day ago

    Budapest, Budapest, Hungary Kats Recruitment Full time

    Norwegian-Speaking Service Desk AnalystAbout the RoleWe are looking for a motivated Norwegian speaker to join an international IT support team in Budapest. This role suits someone who enjoys assisting customers, solving problems and working with technology in a structured environment.What You Will DoAct as the first point of contact for Norwegian-speaking...

  • Service Desk Analyst Norwegian Speaker

    1 day ago

    Budapest, Budapest, Hungary Nordicrecruiters Full time

    Are you a natural problem-solver with a passion for technology and customer service? Do you want to develop your IT career in an international environment while living in one of Europes most exciting cities? This opportunity offers the perfect combination of professional growth and a vibrant lifestyle in Budapest. About the Role As a Service Desk Analyst,...

  • Service Desk Analyst

    1 day ago

    Budapest, Budapest, Hungary David Kennedy Recruitment Full time

    David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Norwegian speaking Service Desk Analyst for their Budapest office. Position: Service Desk AnalystLocation: Budapest, Hungary Work model: onsite Employment type: Full-time, 1 year contract Remuneration: Base salary.DUTIES AND RESPONSIBILITIES:Serve...

  • Service Desk Analyst

    1 day ago

    Budapest, Budapest, Hungary David Kennedy Recruitment Full time

    David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Norwegian speaking Service Desk Analyst for their Budapest office. Position: Service Desk AnalystLocation: Budapest, Hungary Work model: onsite Employment type: Full-time, 1 year contract Remuneration: Base salary.DUTIES AND RESPONSIBILITIES:Serve...

  • Norwegian speaking Service Desk Analyst

    7 days ago

    Budapest, Budapest, Hungary The lemon Consulting Full time 2,500,000 - 4,000,000 per year

    Position: Service Desk AnalystLocation: Budapest, Hungary Work model: onsite Employment type: Full-time, 1 year contract Remuneration: Base salary.DUTIES AND RESPONSIBILITIES:Serve as the primary point of contact for users via phone, chat, email, and self-service portal for IT-related issues and service requestsLog and document incidents, service requests,...

  • Norwegian speaking Service Desk Analyst

    7 days ago

    Budapest, Budapest, Hungary The Lemon Consulting Full time 3,000,000 - 4,500,000 per year

    Position: Service Desk AnalystLocation: Budapest, HungaryWork model: onsiteEmployment type: Full-time, 1 year contractRemuneration: Base salary.DUTIES AND RESPONSIBILITIES:Serve as the primary point of contact for users via phone, chat, email, and self-service portal for IT-related issues and service requestsLog and document incidents, service requests, and...

  • Norwegian speaking Service Desk Analyst

    3 days ago

    Budapest, Budapest, Hungary The lemon Consulting Full time €25,000 - €75,000 per year

    Position: Service Desk Analyst Location: Budapest, Hungary Work model: onsite Employment type: Full-time, 1 year contract Remuneration: Base salary. DUTIES AND RESPONSIBILITIES:Serve as the primary point of contact for users via phone, chat, email, and self-service portal for IT-related issues and service requestsLog and document incidents, service...

  • Norwegian-speaking Service Desk Agent to Budapest, Hungary

    7 days ago

    Budapest, Budapest, Hungary Worldwiders Full time 30,000 - 60,000 per year

    Job DescriptionWe are looking for a Service Desk Agent to join a global IT services and consulting company in Budapest, HungaryAs a Service Desk Agent, you will serve as the first line of contact for all user technical issues, ranging from basic troubleshooting to more complex problems. Your role will involve ensuring efficient resolution and communication...

  • Czech-Speaking Service Desk Analyst

    1 day ago

    Budapest, Budapest, Hungary Kats Recruitment Full time

    Czech-Speaking Service Desk AnalystAbout the RoleJoin a leading international technology environment in Budapest as a Czech-speaking Service Desk Analyst. This role is ideal for someone who enjoys problem-solving, working in a fast-paced service environment and supporting users with technical issues. You will be the first point of contact for our customers...

  • Service Desk Analyst

    1 day ago

    Budapest, Budapest, Hungary Nordicrecruiters Full time

    About the Role We are seeking a dedicated Service Desk Analyst fluent in Norwegian to join an energetic IT support team in Budapest. In this full-time, onsite role, you'll act as the first point of contact for users experiencing IT issues via phone, chat, email or self-service portal. You'll log incidents, manage ticket lifecycles, escalate as needed,...