Senior Talent Management Specialist

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

As a Sr. Talent Management Specialist, you'll design and implement global talent initiatives that strengthen our leadership pipeline, enhance employee experiences, and drive business impact. You'll collaborate across HR and business teams to deliver talent programs, succession planning, and talent reviews, while bringing creativity, curiosity, and a growth mindset to challenge the status quo. Reporting to the Talent Director, you'll join a collaborative team where your critical thinking, relationship-building, and problem-solving skills will help shape the future of how Genesys develops and retains talent.

Responsibilities:

• Support and deliver talent programs from design through implementation, enablement, and governance.

• Lead and facilitate succession planning and talent review processes.

• Partner with HR and business stakeholders to drive adoption and impact.

• Develop clear, compelling presentations and materials to reinforce our talent story.

• Use data and insights to inform program design, track progress, and continuously improve

Skills:

• Project Management

• Talent Management

• Employee Engagement

• Cross-Functional Teamwork

• Interpersonal Communication

• Creativity, Growth Mindset, and Critical Thinking

Requirements:

• ~5 years of experience in Talent, Organizational Development, Human Capital, or HR Consulting.

• Experience in high-growth, global, and transformational environments (tech preferred).

• Proven track record in talent reviews, succession planning, onboarding, performance

• Strong stakeholder management and collaboration skills.

• Experience leading large-scale or complex projects.

• Comfortable using HR technology and collaboration tools.

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit 

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.