Customer Support Specialist

1 week ago


Budapest Metropolitan Area, Hungary Voxa Full time

Who are we?

We are a dynamically growing, innovative audiobook streaming platform dedicated to bringing the experience of stories to listeners wherever they are. Our goal is to provide our users with the smoothest and most enjoyable listening experience possible.

What will your tasks be?

As a Customer Support Specialist, you will be the link between our platform and our users. Your work ensures that our listeners receive quick and professional responses to any questions they may have.

User support:
 Handle incoming customer inquiries related to using the platform, subscriptions, and potential technical issues.

Troubleshooting:
 Assist users in resolving any technical difficulties with the app or website.

Providing information:
 Offer detailed information about updates, promotions, and subscription options.

Managing feedback:
 Collect and organize user feedback for the product development team.

We are looking for you if:

  • You have excellent communication skills in
    Hungarian and English, both spoken and written
    .
  • You are empathetic and a strong problem-solver. You stay calm under pressure and always aim for customer satisfaction.
  • You are comfortable with technology. You're not intimidated by new software and can quickly learn how streaming services work.
  • You love audiobooks/books and can talk enthusiastically about our products.
  • It is an advantage if you already have experience in customer service or a similar support role.

Please submit your resume in English.



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