Spanish Speaking Customer Service Representative
1 month ago
Job Description
At Thermo Fisher Scientific, each one of our 100,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular missionâenabling our customers to make the world healthier, cleaner and safer.When youâre part of the team at Thermo Fisher Scientific, youâll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and youâll be supported in achieving your career goals.
Job Title: Order Management Representative
Reports to: Team Leader, Customer Service               Â
Position Location: Budapest, Hungary
Position Summary:
Based at the new Shared Service Center in Budapest, the Customer Service team are responsible for supporting our clients throughout the lifecycle including the administrative, quotation and order fulfilment phases. Order Management Representatives provide exceptional order management service, promptly and accurately when responding to internal and external customer requests.Â
Key Responsibilities:
Process and follow up all fax/written/web orders within the divisionâs guidelines, liaise with other functions (sales, warehouse, finance, customer facing teamâ¦etc) to resolve issues and ensure timely handling of requests with senior support if necessary
Initiate creation/modification of customer accounts in co-operation with data maintenance and quote maintenance teams
Follow up order process from order entry until order fulfilment including checking Hold stop codes on a regular basis
Become knowledgeable in the Customer Relationship Management systems
Adhere to company policies, operational regulation, and departmental training guidelines
Meet daily/weekly KPI metrics (order volume, accuracy targetâ¦etc)
Work on assignments/projects as part of a team on ad-hoc basis
Skills:
Display attention to detail and accuracy in the workplace
Have the ability to identify and solve problems and to multitask under tight deadlines
Possess self-motivation, enthusiasm, a positive attitude and perform as a team player
Strong written and verbal communication skills
Good organizational skills and the ability to prioritize workload effectively
Demonstrate judgment, tact and diplomacy in dealing with internal and external customers
Work on own initiative on daily routine tasks as well as solving system issues
Competent Microsoft Office user
Experience:
Relevant customer service experience is preferred in an SSC/multinational/office environment, but fresh grads are also welcome
Fluent English and at least Intermediate Spanish language knowledge
Experience with Oracle or SAP preferred but not essential
Requires a high school diploma or a Government Body award. A Bachelorâs Degree is preferred but not essential, candidates with relevant experience and knowledge will also be considered.
Working Conditions:
This position requires repetitive typing and regular use of a computer plus multiple displays
Most of the other physical demands are typical with those associated with an office environment.
We are proud to be an Affirmative Action / Equal Opportunity Employer committed to hiring a diverse and inclusive workforce
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally
protected status
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