Associate Service Preparation Advisor

1 month ago

Budapest, Hungary Tesla Hungary Kft Full time
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Role
As an Associate Service Preparation Advisor, you will be a key contributor to our Service Preparation Team.

This team aims to prepare and triage customer repair requests using a standardized process and advanced augmentation tools, that take advantage of our highly connected vehicles.

This process ensures a smooth and efficient onsite experience for our customers and workshop teams.
Associate Service Preparation Advisors provide remote support to customers to resolve their concerns whenever possible.

When a physical repair is required, you will communicate directly with the customer to gain a comprehensive understanding of their concerns ready for our Service Teams. You will manage customer expectations ahead of their visit.

You will also have the opportunity to develop your technical skills through a combination of exciting training programs, and exposure to our advanced diagnostic tools.
To succeed at Tesla, you must be energetic, highly organized, and smart working. You should have a passion for the brand and the ability to thrive in a team environment.


Responsibilities

  • You will be responsible for preparation or triage all repair requests as per our standardized process.
  • You will directly engage with customers to gain and document a comprehensive understanding of their concerns.
  • You will set clear customer expectations prior to their appointment to deliver an exceptional customer experience.
  • You will identify and action simple remotely resolvable service requests, to provide an effortless customer journey.
  • You will develop an excellent understanding of all Tesla vehicle products.
  • You will collaborate with other service teams to provide a great customer experience through the service journey. 
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Requirements

  • You are able to effectively handle multiple priorities, organize workload, meet deadlines, and solve problems with a high attention to detail

Communications skills:

  • You bring excellent communication skills and ability to establish and maintain strong working relationships with both internal stakeholders and customers
  • You are able to thrive in a team-based environment and achieve common goals

Digitally savvy:

  • you are able to  adapt quickly to new technology and systems

Language skills:

  • You are able to communicate, read, and write effectively in Hungarian.
  • English not required but preferred 
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  • Basic understanding of automotive techniques related to vehicle repair beneficial but not a requirement.
  • Ability to work weekends. 
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