Client Service Associate

2 months ago


Budapest, Hungary Randstad Hungary Kft Full time

As a Client Service Associate, you will manage a portfolio of clients, ensuring the overall quality and on-time delivery of global payroll services. Your role will involve:

  • Build and maintain long-term relationships with international clients and payroll providers.
  • Communicate primarily via email and occasionally over the phone.
  • Manage and oversee the entire payroll process from start to finish.
  • Collaborate with internal teams like treasury, billing, and system support to provide the best service.
  • Ensure customer satisfaction by delivering timely and accurate reports.
  • Review and communicate payroll changes between clients and payroll providers.
  • Audit and reconcile payroll calculations using proprietary software and Excel.
  • Troubleshoot discrepancies by identifying root causes and next steps.
  • Ensure accurate and timely payroll funding.
  • Prepare and review client-specific payroll reports.
  • Ensure correct billing procedures.

Our partner is seeking a dynamic and dedicated Client Service Associate to join their international team in Budapest. They are a leading global organization that values quality, timely delivery, and customer satisfaction. The company is known for its collaborative work environment and commitment to ongoing training and professional development.

  • Fluency in English
  • Experience in customer service is an advantage
  • Excellent communication and analytical skills
  • Customer oriented attitude
  • Problem solving skills
  • Multinational environment
  • Development opportunities
  • Hybrid working (2 days home office)
  • Comprehensive training in the first months
  • Cafeteria and other benefits


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